4pm Saturday and not seeing my delivery called the store only to hear that my delivery was not coming as promised so here I had wasted my entire Saturday off and to add insult to injury I had already thrown my old mattresses to the curb...yes the joke was on me. After the sales man at the store told me that my delivery was scheduled to come on Nov 29th I demanded to speak to a manager he assured me he would have a manger/owner call me on Monday of course and not surprisingly that never happened. I made multiple attempts to call the store and the head office on Monday no answer and no ability to leave a voice message which I must say is quite fitting for a company that has no regard for their customers and how the lack of service impacts the people who have spent hard earned money with them. On Tuesday I once again having still heard from no one made several calls to the store finally someone picks up, I am advised at that time by this individual that he was just speaking to the owner about my situation....what a laugh...he continues to tell me that my items would be delivered tomorrow. I asked him at this point what time is delivery he told me it will be 5-9pm I stressed to him that the driver must call ample time prior to arriving at my home as I do not generally leave work until 6pm and I do not want to receive a call at 5pm saying he is sitting in my driveway, I was assured that would not happen. Since I have absolutely no confidence at this point with any assurances from this company on Wednesday I decided to leave work early so that I would be home by 5:30 sat at home and waited at about 8pm made multiple calls to the store and no answer....now not once but twice I was promised a delivery that never happened and as I lay on the floor in my bedroom where I am sleeping for the 5th night in a row you cannot even measure on a rector scale how furious I am. I then decide to send my concerns to the email listed on the invoice and all the while I am typing I am thinking to myself even this is just may be a waste of time....low and behold I click send and there it comes mail delivery failure....why was I even surprised!!!!
- Approximate cost of services:
- $2,200.00