Plumber.Ca

Paid way too much for work that didn't even fix the problem. I was away and my son had to deal with the problem of a faucet in the shower that was not just leaking but pouring water. My 20-year-old son did his best but was maybe a bit too hasty in trusting they'd fix it. They said it would be $526 to replace the cartridge. After asking (because even he knew that sounded crazy), they said the part costs $50. So $476 for labour? What? So my son said that seemed like too much. The plumber said tightening a screw would hold it for at least a couple of weeks so he did that and charged my son $360--yes, to tighten a screw. A day later it started dripping again. Since I got back, I've called twice and got no call back. My boyfriend was able to change the cartridge after a quick check on the Internet. The cartridge can be picked up for free (lifetime warranty on Moen parts) and the work took 10 minutes (would have taken an experienced plumber even less time). So, if my son had said yes to the full job, it would have been a charge of $526 to replace a free part in 5 minutes. Instead we paid $360 to have a screw tightened, and it didn't even solve the problem for more than a day. I'm still waiting for that call back....