I usually dont write reviews but people need to know how terrible this business is. They gave us a discount, crossed our items off the invoice didnt tell us, then cancelled our order when we tried to argue our case, didnt take responsibility for cancelling and charged us extra for cancelling when we reordered, then gave us the wrong models and damage products.There is a store in York. There is only one salesperson and he is does not tell the truth. We bought a lot of furniture, the total came out to be $3400. He gave us a $200 discount. That sounds good right? Well it was a bad move. We came to the store and ordered on the 15th of September, 2013. We ordered, did the paperwork and gave the deposit. Our delivery date was the 8th of October, 2013. The day before, my parents came to give him the rest of the money. But he failed to tell the truth and changed our order. He said that the 4 stools we bought were not included in the order. The stools costed $200, and that was the discount he gave us. He saw that the numbers o the items didnt add up and crossed out 4 stool on our order. We had a huge argument and told us to pay the extra $200. After hours of complaining, we didnt get what he promised on the day we bought it and left. Then my parents went to the store again with our invoice because we didnt have it before, and we told him to look at it, that the stools were not crossed out on our invoice and said no and so on. He had from the 15th of september to the 8th of october to call and tell me this but he did not. My parents left and the next day returned with me, because i speak better english than my parents. He said that he canceled our order and that my dad cancelled it, but why would my dad cancel the order he wanted to buy. He said that we lost our $500 deposit and we couldnt get it back. He bended the truth and after countless hours we remade the order and had to pay in total $3500 for everything, charging $3200 for the products and $300 for cancelling the order. When we came to the store to pick up the things, he didnt open the gate and we couldnt get the truck to the back, he pushed our worker in a disrespectful manner and threatened to call 911 on us. We got the furniture and left, when we opened the boxes and stuff, the 4 stools we bought were a different design, there were extra pieces of the original model that was inside that didnt fit on the model he gave us, the colour was different, and the stools dont stay together as a piece, when you go to pick it up from the seat part the bottom where the stand is falls straight down. Our coffee tables had scratched legs. Our marble dinner table was cracked and the chairs were not leveled properly and wobble. The corner of my parents dresser was moulded and a chunk of the corner is missing. The wood of the moulded part darkened. When we were at the store, we wanted to open the boxes but he said no because we didnt have tape to tape it back up, he knew this. Our bedroom chest also wobbled and the night tables were a different model from the ones in store. And he wont own up to anyhing. Out of all i would not recommend this to anybody that walks through that door. One of the worst customer service, worst products, and they insult you. Save your money, dont walk in because the prices are cheap, save the money and go to a professional seller.
