There was issues with the customer service from the moment after I paid the deposit for a sectional couch. It was a 2 week wait that turned into 5 weeks. I arranged for pickup of the couch on Monday, only to arrive and the items were damaged with rips that had clearly been glued poorly back together. After being told it was my fault for the damage to the couch, I was upset and made them agree to deliver a new couch free of charge. The couch was delivered and we made sure it had no visible damage. After owning the couch for a week and sitting on it briefly in that time, I noticed it started to sink in areas and was warping. After looking underneath the couch I found that not only was it assembled with scrap pieces of wood, but these pieces are stapled together. Not nailed or screwed or reinforced in anyway, but STAPLED, with a staple gun. The sectional is now falling apart and there is nothing being done to rectify this poorly made item and receive reimbursement for our money spent and removal of the broken furniture. I would like to make very clear that barely any use was made with the couch before it had started to come apart at the connections. After speaking with other companies they have stated that the way this sectional was assembled is highly incorrect and very unsafe. We plan on replacing the couch with a new one from a more established company as this one now must be thrown away. My hope is that the company refunds the full amount of $500.00 and they put more pride into making their items for selling as I plan on being very vocal with my poor experience.The couch is now in pieces and will be thrown out as it is currently taking up room in my apartment and is a safety hazard to my spouse and pets.
- Approximate cost of services:
- $500.00