Brigadier Group Inc

Formerly Future Perfect Construction & Durham City General Services
General Contractors
Ajax ON L1S 7G1
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HomeStars  >  General Contractors in Markham  >  Brigadier Group Inc  >  Wish we never hired him….
Demetra in Toronto
Demetra in Toronto
1 review Pickering, ON
0/10

Wish we never hired him….

(Began June 2022- July 2023)
Aaron, (Brigadier Group from Ajax), was hired to install windows. Now its a year later and job not completed. Constant errors from his end. Blaming others for his mistakes. Saying he ordered the replacement windows when he didnt as I checked with the manufacturer! (We were patiently waiting, meanwhile the re-order was never placed!!!!!).

There are others from online reviews I had communicated with and their issues were much worse than ours. He's been taken to small claims court and lost, claimed bankruptcy and didnt pay them.

Also, he likes to attack those that leave the truth of his incompetence on online reviews . Hell say that he tried to make it right for us. That he requested to come to our home and fix this for us, yada, yada, yada. All he had to do was reorder a small window and a patio door with the correct measurements, from the same manufacturer. Instead, he tried to install cheaper less quality style AND incorrect style.

He gave us his word that he would properly complete this project and he never did. 13 months later and fed up, we got back a small refund and cut ties with him.

Approximate cost of services:
$10,000.00
3 of 4 people found this review helpful.
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Company Response

Hi Demetra. This was one project that admittedly did not go well. Unfortunately, our window manufacturer's program was hacked and it caused lengthy delays for a few of our clients.
As for the "fraud" term, you were refunded in full. Not only that but you only ended up paying about $4k for a house full of windows because we looked after everything else. I won't make a comment on the installer you hired because that has nothing to do with us.
I wish you mentioned these things when you picked up your refund. We could have addressed them at that point.

Have a great day and enjoy the nice windows. They look beautiful.