Missing pieces and bad customer service
Markham
There have been many issues since the purchase of our building which customer service is incredibly slow or tries to pass the buck. The last straw is a box of missing bolts for assembly to which they won't even respond. I would NOT recommend this company.
- Approximate cost of services:
- $12,345.00
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- Company Response
Hello I'm sorry you're having a frustrating experience. I checked and we have no record of anyone with the name Scott having purchased a building from us. Our shortage & defect warranty is 60 days - fully double the industry standard so if parts or pieces are missing we will certainly help. Please contact ghann@torosteel.com with your order # so we can help.