Roy Inch & Sons Home Services by Enercare

Nov. 2016 (General Tune-up and Review): The technician showed up on time and seemed to be very knowledgeable. Our home is new to us and we'd never had anyone inspect both our furnace & A/C unit other than the basic stuff done by our home inspector. We learned that the furnace gas intake had not been calibrated properly the last time it was serviced (... if ever) and now, we might save as much as 1/3 of gas when the pilot has to be lit. The only down side was although he was able to say we'd have 1-3 years left on both units, he wasn't able to even ballpark what a replacement would be to save for replacements. Still grateful for all the things we learned and to know that everything is running more efficiently.

Update, 11 months later (June 2017): After having our A/C unit disconnected for foundation work, we recently tried multiple times to book an appointment for an A/C reconnect and repair and kept getting appointments cancelled or rescheduled on us. I gather if you call outside business hours, you get a call centre where the representatives have little to no comprehension of the English language. The representatives also didn't have access to previous technician's notes, which would have been super helpful in our situation to explain why we needed a longer than normal service appointment. It turns out that when our unit was disconnected, the advice of the technician was that we shouldn't repair it... this would have been great information for them to share with us! It is unfortunate that no paperwork, or email, was provided upon completion of the disconnect. Overall an incredibly frustrating experience with no apologies offered by the company. We will be taking all future business elsewhere and recommend that you do the same.