Roy Inch & Sons Home Services by Enercare

What a wonderful experience that we had with Roy Inch Service Experts when our furnace refused to come on a few weeks ago. From the receptionist who first took our call about the furnace not working, to the technician (Richard Scott) who came and told us that it couldn't be repaired, to Adam Glazer coming out to explain our options was a mere 4-5 hours. Adam took our information, and scheduled the install for 2 days following. Barry Pett and Pete Perry came the very next day, though, to get an early start on the install. A MAJOR flaw with our water heater was noted, and decisions needed to be made again. That's what happens when things are 27 years old! in a word, Barry's concern for our safety was evident, and we decided to rent a water heater through Roy Inch, rather than stay with the current company. This will be easy since now both furnace and water heater can be serviced at the same time. On the install day, Barry and Pete were professional, expert, and always letting us know what was going on. The water heater installer (and I don't have his name), did his work quickly. The company then took the water heater back to the company that currently owned it. When there was an issue, John in the office cheerfully took care of it. Not having to return the equipment ourselves was a real relief.
Today, we had Milton and Andy in to clean the ducts. Again, there was a phone call to arrange to come in early and their efficiency and knowledge came through loud and clear. Their attention to detail was noted and they even answered a question that my husband had about the furnace installation.

In summary, I found every single representative of Roy Inch to be friendly and efficient. I feel that they appreciate my business, and the feeling is reciprocal! Well done!
(not in Toronto, not sure why it says I am)