Replace an existing ceiling fan
Several months ago I called Dave for a quote on installing a new ceiling fan. I already had a fan in place and was looking to upgrade. Dave came over looked at the place and gave me a quote for a couple of hours and a price around $200.
About a week later his electrician came over to do the job and immediately realized the ladder he brought was not going to work (I have high ceilings). Strange considering Dave had been in my place and seen the height of the ceilings. So off he went to get a different ladder returning about 1/2 hr later.
He then proceeded to remove the old fan and replace it with the new one. He completed the install with a little trouble and programmed the remote. There was a wobble when the fan was turned on that he tried to correct with weights. This took him a considerable amount of time and he admitted that he hadn't done too many fan installs. He did his best to get it balance but ultimately could not get it done. I told him not to worry that maybe Dave could do it when he came by to get paid.
Slow forward more than a month and there was no contact from Dave. No call, email, no invoice nothing. Then one day an email arrives along with an invoice for $367.79 (5 hrs labour and $25 for the ladder rental), nearly double the estimate. I was pretty choked and replied that I was pretty surprised at the invoice but had no problem paying it but that the fan was wobbling.
Dave responded that the wobble was probably due to the slope of my ceiling and the "buffeting effect" and he was sure Will "had done his best". The problem is the fan has a 3 foot downrod which makes his suggestion ludicrous. He did not mention the amount of the invoice or the reason it took 5 hrs to do a simple fan installation. He then suggested that he could come by to try and balance the fan a few days later.
The day before Dave was due to come by for the repair he sent an email to confirm which I did not get until the next day. On the day of the repair, he sent another email to inform me he could no longer meet the date and cancelled offering to reschedule.
I was not happy that Dave did not even bother to call regarding the appointment and asked that he come by to balance the fan. I was informed that his next availability was now almost 3 weeks later. I agreed.
Once again Dave had an issue and could not make that date and once again sent an email I did not see. No phone call, no text just an email.
I tried one more time but this time I had a meeting at work that I could not avoid and could not make it home in time for 6pm. Dave called this time (maybe because he finally showed up as agreed) but was not willing to wait as I was on my way home.
I suggested that I could get someone else to complete the job and subtract the cost from Dave's invoice.
I decided to pay the invoice instead and write this review in hopes that others won't have the same misfortune as I did in dealing with Cove Power.
- Approximate cost of services:
- $367.79
- Company Response
Hi Kevin, thanks for your feedback. My crew and I take great pride in our work and strive to make every experience a positive one for our customers. It's unfortunate you weren't satisfied with the fan install or my five attempts to link up with you after 6pm per your request. I admit that's not an easy task with my young family and a working spouse. Your post is extremely one-sided. And it fails to mention the complete lack of communication on your part. Or the disrespect I experienced in trying to make this right for you. Hopefully you will show more respect to other service trades in the future than you did to me and my crew. Take care and have a Merry Christmas.