I have obtained several quotes before contacting Scott at Bassindale Bros Roofing. His quote was competitive, I have some cheaper quotes but they have really raised red flags with me for various reasons (quote by Google Maps, vague details etc.) and I was impressed by his attention to detail and detailed explanations about all procedures and materials. His material is one of the two best on the market, lifetime warranty etc. and just communicating with him personally he inspired more trust in me than others. I voiced concern about inadequate ventilation we have, and he offered to install 4 Maxximum vents at the same cost as default ones (he had them slightly used from another project). Vents were huge and looked new to me, so I noted his honesty by not asking me to pay extra. When his team actually arrived and started working it impressed me even more: Scott went to my attic and installed multiple air ducts allowing free air flow from soffits, connected my 3 attic spaces together to improve air flow and made other improvements - quite a lot of work that was not in the estimate, at no additional charge. He replaced exhaust vent on the side of my house (not the roof) that made noise in the wind that he noticed, also free. Then he calculated that my soffits do not have enough intake for improved vents on the roof. So after consulting with vent manufacturer he installed some high-capacity soffit vents for me. It took quite a while to order them and get them to me, but Scott did not charge me for additional work and even for the materials, so all this extra work with no additional charge! And after we settled on the esitmate, I did not have to argue with him or haggle, it was all straight forward. He wants his work to be 100% thorough, and that impresses me. Any extra work he did free of charge was at his initiative. I don't have qualification to really judge the quality of the roof installation, but it looked very neat to me, all materials and underlayment were installed as described. Everything looked neat and solid. They really have used 5-6 nails on each shingle instead of minimum recommended 4 (he mentioned they use 5). Cleanup was good. No attempts whatsoever were made to extract more money from me above estimated amount (I hate when it happens!), moreover he went above and beyond what was estimated. Many roofer won't even go to check the attic, let alone install dozens of air ducts and improved ventilation. I recommended Scott to several friends and at least one has already done his roof with him and is happy with the result.
- Approximate cost of services:
- $8,500.00
- Company Response
Thank you Roman for taking the time to write about our company, it is appreciated. A special thank you to Stephen from Maximum Ventilation who did a site visit to help solve a complex ventilation problem. The crew and I are most grateful for the knowledge and experienced gained here as a result. Ventilation is a vital part of any good roofing system and requires equal attention as the quality of shingle you would choose. The other valuable lesson here demonstrated the importance of completing a full roof and attic inspection each and every time before the quote is done. I am pleased to report a job well done and a most satisfied customer . All the best Roman to you and your family.
Thank you!