Closets By Design Of Central Ontario

Very satisfied. Great customer service. Nice people to work with. No hesitation in recommending them.

I found Closets by Design online. After an initial meeting with a designer I decided to go ahead with the work. Unfortunately there were a few minor issues with the design of the closets, however the carpenters were very skilled and knowledgeable and worked out solutions very quickly to a high standard. The overall experience was smooth and very efficient! Very happy customer!

I was extremely lucky to find Closets by Design. Everything from first contact to final installation was excellent. Very pleased with the finished closets. Have already recommended to friends and family.

I found Closets by Design in the yellow pages and compared them to other companies. They looked like a much more professional company than the others I found. The employees were knowledgeable, tidy and very efficient. I am absolutely delighted with the closet and their service!

Closet by Designs designed 2 large closets for my bedroom. Although it was quite expensive, I am very happy with the end result and was pleased with their service. Would definitely recommend!

The company did a closet for us which we were fairly satisfied with, so we decided to use them for a project of a custom built in desk unit. They began the work on this about March time and as of today the project is still incomplete. Everything looked good in the first place however the installation and execution of the job was very poor. We have had many problems with the design and installation of the desk, such as shelving which wasn't level, fittings that were incorrect and doors missing from the front. They take a long time to get back to correct the errors and we're still waiting for a completed desk. Would say only use the company if you are looking for a closet.

I purchased and paid 50% for a bookshelf to be installed around my fireplace on Feb 13'th. After receiving an initial install date of Mar 6'th, the installers finally showed up Mar 20'th (>1 month from order date). Anyway, like many of the posters on this site, the installer could not finish the job on the same day because the designer took wrong measurements or the manufacturing people cut wrong sizes (and here begins the finger pointing within their organization) ... and that was only the beginning of the issues.
Upon further review of the incomplete job, I noticed basic fundamental design flaws that I brought to the notice of Wendy with the help of pictures. These issues were:
1). The baseboard design of the bookshelf did not match the existing baseboard of the room.
2). The baseboard height of the bookshelf did not match the existing baseboard of the room.
3). The half installed closet did not sit flush against the wall.

Points 1 and 2 were specifically discussed during the design stage where the designer confirmed the bookshelf will flow with rest of the room to look as though it was built in from the start. The pictures clearly show otherwise, however during discussions with Brenda and Cathy (head of Installation), I was made to feel that I was not being honest about my discussions with the designer. Point 3 was dismissed as "clearly mentioned in the contract as uncontrollable circumstances that CBD cannot be liable for". (I reluctantly succumbed although a little caulking to show the gaps closed would have made this customer happy).
The process from making my claims with first Wendy - who didn't even know who I was 1 week after filing my claim, to Brenda - who was arrogant and provided 100% customer dissatisfaction, to Cathy (head of installation) - who is trained to say "no" to the customer was a completely frustrating experience and should not happen to any paying client.
After numerous calls (some un-returned) Cathy finally agreed to install baseboards if I provided them, because CBD "cannot source from the thousands of designs available" (my baseboard is a standard homedepot stock). This ofcourse, was without credit of their unused baseboards or other materials that were not used due to unforseen circumstances (crown moulding).
On Apr 7'th (a full 7 weeks after placing the order) Alex finally finished the job AND HE IS THE ONLY reason of me rating a 1 star as he addressed all my concerns and did not leave until I was completely happy with the outcome.
Don't use this company for the people in it clearly don't understand customer satisfaction nor care about repeat customers.

We are very happy we invited Closet By Design - Barry into our house as they have added a lot to the beauty of the house. The designer was very cultured and polite, ready to listing and share ideas. The office staff I communicated with on phone were all courteous and ready to help. Thank you so much Laura for making our home a better place to live. In terms of punctuality, they were on time with all their appointments. I can also say that Closet By Design's pricing is very competitive as I did shop around before settling on Closets By Design. I highly recommend Closets By Design.