We made the mistake of trusting leisure industries to replace our pool liner. 3 months later I have just been told by Desi that his team won't be removing stones from under the liner or installing the liner lock which was left on the floor to the side of our pool. Also the skimmer face plate will not be completed.
Desi's can't be trusted and once they have your money it's onto the next customer. The main contractor (Chris) is quite intimidating and seems some what unstable. So many people doing pool work avoid this company like the plague.
We are left getting a third party in to correct the work and and expensive bill for our misplaced trust.
- Approximate cost of services:
- $4,500.00
- Company Response
We are very sorry you are not happy with our work. We pride ourselves on quality workmanship and equipment, so it was very disappointing to read your review. To comment on some of the concerns raised, you contracted Leisure Industries by CLH Ltd to install a pool liner. As discussed at the time, the stones you refer to were not caused by the new liner installation; they were embedded in the concrete base and date back to when the pool was originally built. We would gladly have put a new bottom in the pool but since you did not want to incur the extra cost, we were not contracted to do this work. Additionally, Leisure Industries by CLH Ltd. purchased a new liner lock for your pool three months ago and you said you would let us know if you wanted it. It is still in the warehouse, awaiting your response. Our goal is to please and create long-lasting relationships with our customers and we are sorry if you felt the need to bring in another contractor. We do appreciate your feedback and the opportunity to set the record straight. Regards, Leisure Industries by CLH Ltd.