I purchased a fireplace advising them that a licensed installer friend of mine would install it. At the time of purchase I did not know what length of venting kit I would need. The President of Appleby, who I dealt with told me to get a 2 foot through the wall vent kit and advised me that if it was to short he would exchange it and I would pay a bit more. The installer came to view the fireplace and advised I would need a 4 foot vent kit. When I contacted Appleby the president said he would order the pipe. After a couple of days I contacted the president at which time he advised me that he would not take the two foot pipe back as it was too much hassle for him to do so. I am now the proud owner of a 2 foot Regency vent kit which cost Approx $400. I contacted Regency the fireplace manufacturer in Vancouver BC who said they do no get involved as this is an issue between me and the dealer. I tried to sell it but no was interested.
- Approximate cost of services:
- $5,600.00
- Company Response
Hi Peter,
I am concerned to see this disappointing review. You purchased a fireplace from us over the counter, we were not the ones installing your cash & carry fireplace. Your email to us, clearly states you wanted a 2' vent kit, along with a detailed list of the fireplace and all it's accessories you wanted. We simply ordered what you requested. We would not know what size you required because we were not at your home for a site visit. We wouldn't have use for a 2 foot vent kit and there would be additional restocking fees as well as a courier charge to return the venting. Perhaps the licensed installer friend, should have told you the size you required.