No show 5 times to complete work. Consumer protection act required to recover deposit.
Owner gave us a quote in September to install a hot water rad to our existing rad system, swap out black iron pipes for copper ones, add a gas line for an outdoor bbq, add a hot water line to our washer, etc. Deposit ($3966) was made on September 13th 2022 with an agreement that he would start work on October 12th. On days where work was to be completed, he was a no show with no call to advise he couldn't make it. As of now, there have been 5 days where we stayed home anticipating him showing up and not even getting a courtesy call that he couldn't make it. Have been trying to reach him since to establish an appropriate alternative, only to be delayed further. He is now not answering text messages or calls for the past week despite the last contact stating we'd work something out. At a loss of words at how disappointed we are. We are now looking into legal action to get our deposit returned.
Do better, your customers deserve it.
- Approximate cost of services:
- $3,966.00
- Company Response
Hello, Sorry for the poor experience. We have made the necessary adjustments to avoid instances like this moving forward. Thank you for your patience in returning the materials purchased. We hope a solution was found for the asbestos on the piping. Your refund was completed in full in May 2023.