I usually get my windows cleaned by a group of university students every year. However, no one from this group contacted me this year, so I decided to skip the cleaning. Then along comes a rep from A+ Window Cleaning by the name of Martin. He gave me a quote and stated that garage door windows and exterior light fixtures (the glass part) was included in the price. Those 2 features won me over as they were never included by the students' group. Someone called a few days before to confirm/remind me of the cleaning. 2 guys came and did a good job. I checked each window immediately following the cleaning. I was pleased. Unfortunately, I missed the Living Room windows. When I checked them after the crew left, there 2 were streaks, but nothing major. I didn't give them 10/10 because Martin clearly told me that light fixtures were included, however, when I asked the cleaning guys, they told me it wasn't. My only disappointment.
- Approximate cost of services:
- $130.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Window Cleaning - Hey Jo!
Martin is one of our most valuable sales reps. Communication between sales teams and window cleaners has been something we have been improving every year! We now created a technical CRM tool to help us communicate very efficiently. We would like to show you how much better we got over these last few years so do not hesitate to give us a call and we may even add a little discount for you :) - A+ Team