Fireplace West

Fireplaces
Ottawa ON K0A 1L0
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HomeStars
Fireplaces
Fireplace West
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78%

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Reviews by rating (past 12 months)

Reviews for Fireplace West

Average customer rating:
9.9 10 (129 reviews)

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HomeStars in Ottawa
HomeStars in Ottawa
2 reviews Ottawa, ON
10/10

Gas fireplace insert installation

Robin from Fireplace West just installed a gas fireplace insert for us and did a great job.

From the time we initially contacted him to after the project was completed, Robin was prompt and courteous in communicating with us.
I was pleasantly surprised by how quickly we were able to get a new fireplace insert installed. It was much faster than we expected.

Robin and his team just finished installing a gas fireplace insert for us and did a great job.

From our first contact to our last, Robin was prompt and courteous. He answered all our questions and helped us anticipate things we hadn't considered. Robin also made a point of explaining and demonstrating how to use our new fireplace. And when we asked for a change after the installation, he went the extra mile in accommodating our request.

All in all, Robin was easy to work with, knowledgeable and provided extra surprising touches that were really a delight.

We highly recommend Robin and his team.

Approximate cost of services:
$5,000.00
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Company Response

May I call that a sweet review?!! We really enjoyed working with you, Cynthia, Nancy. Major bonus for FW was that you helped fix a site flaw about who we are. See " a Client's request" on my Homepage. GREAT review. Thx Connor, Robin.

I&S in Kanata
I&S in Kanata
2 reviews Ottawa, ON
10/10

Gas Fireplace Installation

Robin & team were excellent to deal with. We had our new fireplace installed at the end of last Summer (2015) and we were able to enjoy it throughout this past Fall & Winter. Robin was upfront, honest, time efficient, and quite personable. The cost was quite a bit less than other companies we were looking at. The job was completed in two days (tear out, installation, and finishing of tile hearth). We are very happy with the full job from start to finish, and feel it was at a very fair price. Thank you again to Robin and his team. We would highly recommend Fireplace West!

Approximate cost of services:
$5,000.00
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Company Response

Shelley, Ian, I love to hear from clients who have had the pleasure of a Fireplace West warm winter. Many more. Thank you for the great review. Matt,,Connor, Dan and Robin.

N and J
N and J
2 reviews Ottawa, ON
10/10

Beautiful Gas Fireplace

Robin and his team did an excellent job removing our old, inefficient, wood burning fireplace and replacing with a beautiful, high-quality, gas insert. The work was on time (days before Christmas) and on budget. We are thrilled with the new fireplace - it's a stunning addition to the family room.

Approximate cost of services:
$7,200.00
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Company Response

Christmas came early for both of us. Great clients. Thank you Nora, Joe for the great review.

belairelinda
belairelinda
1 review Arnprior, ON
10/10

fireplace installed

Work completed in a professional, courtesy and efficient manner and would highly recommend. I would call again without hesitation.

Approximate cost of services:
$650.00
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Company Response

Thanks Linda for the great review. I enjoyed helping Robert with a simple fireplace rough in and you loved the new fireplace. You took advantage of one of my few "Fireplace Sales" (quiet times). Enjoy the winter.. Connor, Robin.

wendy s.
wendy s.
1 review Ottawa, ON
10/10

Installation of a Gas Fireplace

I saw the reviews on HomeStars and liked the reviews for Fireplace West. When I called, the owner Robin came to quote the next day and they installed on the third day (perfect timing for them in between jobs). Exceptional service, excellent equipment and no clean up for me when they were finished. There was a wood burning fireplace in existence, and Robin converted it to gas, and it is lovely. The cats and I have since been enjoying all the wonderful heat in the living room from the gas fireplace. It is beautiful to look at and I have been using it every day since it was installed. I would definitely recommend this company to anyone looking to purchase a new fireplace. Thank you for your excellent service.

Approximate cost of services:
$5,300.00
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Company Response

There is starting to be a bit of a cat vibe in my reviews. HaHa. Wendy, a big pleasure in dealing with you and best, everyone will be toasty this winter. Thx for the great review, Robin, Connor.

Susan O in Ottawa
Susan O in Ottawa
2 reviews Ottawa, ON
10/10

Gas Fireplace

I was looking at HomeStars reviews in the spring and noticed great comments about Fireplace West. I called Robin Heatherington to set up an appointment. He arrived on time and after choosing the model that I wanted, we agreed that the quote was fair. Robin was surprised when I told him that I'd sign the contract and give him a deposit without getting other quotes. I just had a good feeling about the conversation and it turns out that I was right.
In September, Robin and his colleague Connor installed a beautiful fireplace and everything works as promised. The log set is so realistic compared to what I looked at years ago and I absolutely love the remote.
I'm moving next summer but when I buy my next house I'm definitely going to call Robin to ask him to install another gas fireplace for me. He does great work and there are no negative surprises. I don't mind that winter is coming because I'm going to be very cosy.
Thanks Robin !

Approximate cost of services:
$5,800.00
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Company Response

Thanks Susan for the stellar review!
A shoutout for Homestars, Susan. Everyone mentions my great Homestars reviews--They say I answer my mail, show up and no surprises. I owe (Homestars) them for my record fall; my wife is asking about my semi-retirement??!!
We love your surprise wedding? Much happiness Susan.

Diane
Diane
16 reviews Russell, ON
10/10

Replacement of gas fireplace insert

Contacted Fireplace West after reading reviews here. And I could not be happier. Robin and Connor are extremely professional and personable. By far the easiest dealings I have had in a long while. Work was done on time, on budget and with zero inconvenience. Attention to detail is second to none. Fireplace West is a 10+ in my book!

Approximate cost of services:
$5,000.00
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Company Response

I think (I know) I talk too much. Diane and I exchanged cat toys and stories while Connor and I installed a proper gas fireplace for her Christmas. Another very pleasant client; it's hard to retire and miss that. Thx Diane for the great review. Connor, Robin.

Private User
Private User
Private User reviews Ottawa, ON
10/10

Gas fireplace replacement

I recently contacted Robin, the owner of Fireplace West with a couple of questions regarding my fireplace since it's installation 7 months ago. He was at my house to check things out within 2 hours of me sending him an email. Now THAT is service! It's one thing to have great service upon installation but to have quick follow up if there ever are any questions or concerns.......now that's exceptional service and is why this company keeps getting such great reviews!

Approximate cost of services:
$6,000.00
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Company Response

We drink a lot of coffee. Thx for the great review. Robin and Connor.

ValD
ValD
5 reviews Ottawa, ON
8/10

Insert to an old woodburning fireplace

Robin and his son came and installed the gas insert to a red brick fireplace. He allowed me to pay him in two installments for which I was grateful. The fireplace is working fine. Great. However when completed, there was an ugly gap above the fireplace insert. He said that since I mentioned I may reface the fireplace that didn't matter. But I didn't want to reface it for now so he made a black metal frame to cover the gap. However it is freestanding and it rattles all the time. I have to kick the fireplace to stop the rattle. I guess I have no choice but reface the fireplace soon or continue to kick the fireplace

Approximate cost of services:
$4,700.00
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Company Response

OUch!! Don't need to kick it Val. I've sent you a note offering to help (you have accepted a November service call). We offer finishing but sometimes the budget isn't there. Sorry, Robin. Thx for the review.

Kathlyne & Gary Schweyer from Ottawa
Kathlyne & Gary Schweyer from Ottawa
2 reviews Ottawa, ON
10/10

Fire places

It's that time of year again when I call Robin & Matt to service the fire places in our home.
Robin installed the fireplace in our sunroom a few years ago, and did a exceptional job.
We wouldn't consider ever calling anyone else.
Thanks Robin & Matt.

Approximate cost of services:
$200.00
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Company Response

Thanks Kathlyne. We are so focused on installations that I forget we do a fair bit of aftercare. Great getting together with you each fall. Robin and Matt

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fireplace West

Fireplacewest. ca is a premier gas fireplace contractor. We supply and install Napoleon, Regency, Vermont Castings and lately, a lot of Valor gas inserts. These are the best of Canadian and North American brands. We are unique. Our mission is to have none to zero warranty work and to provide ...
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