Mac Kay Heating And Cooling

Heating & Air Conditioning
St. Catharines ON L2R
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Heating & Air Conditioning
Mac Kay Heating And Cooling
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92%

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Reviews by rating (past 12 months)

Reviews for Mac Kay Heating And Cooling

Average customer rating:
9.5 10 (185 reviews)

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pat from St. Catharines
pat from St. Catharines
1 review Saint Catharines, ON
10/10

service

This was a rough week for us! We are cat-sitting for our son. We arrived one morning to a cold house and two very unhappy cats. A quick call to Mackay Heating and Jason was on the job. He was helpful, knowledgeable and friendly. That same furnace went down again the next day.. a different part, which was quickly diagnosed and repaired. A serviceman returned to clean the furnace that week as well.
Our furnace quit on us in the very same week. Once again, Jason was on the job, fixing our problem in half an hour. We have had MacKay Heating and Cooling install two furnaces so far, ours and my son's. We have our furnace and air conditioner cleaned annually, and have always received prompt service for any trouble shooting. We are regular and satisfied customers for sure. Thanks guys!

Approximate cost of services:
$120.00
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Bonnie Prentice from St. Catharines
Bonnie Prentice from St. Catharines
1 review St Catharines, ON
10/10

Furnace Maintenance and Replacement

Honest, knowledgeable, trustworthy, timely, informative. I arranged for a maintenance appointment on my old furnace. It was tagged as too dangerous to use. A MacKay sales rep came in a few hours and arranged to replace the furnace the next day. Gave me lots of information and choices and provided heaters until the new furnace is installed. I have been a customer for many years and have had excellent service consistently.

Approximate cost of services:
$3,500.00
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Company Response

What a fantastic shout out for the Mackay Heating and Cooling company and we are thrilled!!!! Our goal, is to ensure that you would be able to refer us without hesitation. Mackay Heating and Cooling has been around for 47 years, and we are hoping to be around for many more. With great customers such as yourself writing something so encouraging, that could happen!!! Thanks from all of us at Mackay Heating and Cooling.

Laura Z from Niagara Falls
Laura Z from Niagara Falls
1 review Niagara Falls, ON
10/10

Winter Checkup

Purchased a Trane furnace in 2002 from Mackay. Have had them back every season to perform a winter checkup. They are always courteous and on time, and always give helpful tips to keep our furnace operating efficiently.

Approximate cost of services:
$136.00
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Company Response

We are very grateful for your words of encouragement. The team at Mackay Heating and Cooling, strive to always keep you happy. There is no such thing in our minds, as we have your sale, move onto the next sale.....not ever! The purchase is only the beginning, and our relationship after the fact is highly important!! Thanks from all of us here at Mackay Heating and Cooling.

Brad Wilson from Port Colborne
Brad Wilson from Port Colborne
1 review Port Colborne, ON
10/10

Furnace Service

I arranged an appointment with this company to have annual maintenance performed on my Trane furnace. On the date of the service they called prior to arriving to perform the work. During the service the technician explained what he was doing and was very helpful in providing guidance for the future operation of my furnace. The technician was very considerate of the outside weather conditions and acted accordingly while he was in my home. I recommend MacKay Heating and Cooling for any work that you require for heating and cooling units in your home.

Approximate cost of services:
$300.00
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Company Response

At Mackay Heating and Cooling, we try very hard to respect your home as though it were our own. Many times, it would be safe to say that your home is respected more than our own!!! Thanks for taking the time to write a review, and your positive words. The team at Mackay Heating and Cooling, share these messages, and they truly mean alot to all of us. thanks again, from Mackay Heating and Cooling.

MB from Welland
MB from Welland
1 review Welland, ON
8/10

Regular Maintenance

Have been with MacKay for some time - service is good - staff are friendly - in the past, one technician (a woman) in particular was wonderful - thorough and did not push non-essential products/services

Approximate cost of services:
$300.00
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Company Response

Thanks so much from all of us at Mackay Heating and Cooling. Karen was indeed wonderful, for all the years that she was with Mackay Heating and Cooling. The options that the techs, suggest are the best customer service. The techs look around and make suggestions for you to get the perfect heating and cooling system, or hot water systems as well. Our customers never ever have to choose anything that is suggested......but , instead of just demanding what you have to do in order to be safe, the techs have changed and give suggestions, unless of course everything is absolutely perfect!!! Just like a car mechanic , the techs at Mackay Heating and Cooling, look at things that are going to be a problem....even eventually. This way you have time to think about this.

Lorri from Niagara Falls
Lorri from Niagara Falls
1 review Niagara Falls, ON
10/10

Furnace

I was very satisfied with the service this company provided. Their tech's are professional, friendly and know their stuff. They explained everything as they did it. I was given options, and I highly recommend this company!

Approximate cost of services:
$900.00
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Company Response

Mackay Heating and Cooling prides itself on some high standards, and on high ethics. Our goal is to provide you with options, and you can choose what to do in your own home, with your situation. We are not going to demand that you do anything!!! Mackay Heating and Cooling, promises to look around and give you options on all that is going on with the heart of your home...the furnace!!!!! thanks from Mackay Heating and Cooling.

C. Pierson from St. Catharines
C. Pierson from St. Catharines
1 review St. Catharines, ON
10/10

furnace repair

Came home on a Sunday evening to a very cold house. Furnace had stopped working and when I called MacKay Heating & Cooling on their 24 hour line they couldn't have been more nice. Adam their repairman was at the house about 15 minutes after my phone call and in another 20 minutes had the furnace running with warm air coming out of the vents. More than pleased. Thanks.

Approximate cost of services:
$268.00
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Company Response

Thrilled that Adam was so quick to get to your home. At Mackay Heating and Cooling, we will get to you when you need us. We do not say we have this service, take a message, and get to you the next day, The people that took your call , is Central Communications, and they are fantastic for after hours calls. All of us at Mackay Heating and Cooling, as well as Central Communications out of Welland

Gail S from Thorold
Gail S from Thorold
1 review Thorold, ON
10/10

Annual maintenance

Have dealt with Mackay for years. Always fast, friendly, efficient service at reasonable costs. Adam was just here to do annual maintenance. Very helpful. Highly recommend them to all friends.

Approximate cost of services:
$120.00
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Company Response

The techs from Mackay Heating and Cooling, are very educated and ethical. They are a very proud , dedicated group. WE work very hard to ensure that we can deliver what we say and promise to do. Thanks for that great shout out., for Adam, from Mackay heating and cooling.

Carol from St. Catharines
Carol from St. Catharines
3 reviews St. Catharines, ON
10/10

Yearly Furnace Maintenance

I have been getting MacKay Heating to clean and service my furnace and air conditioner for several years and am extremely pleased with their work. I am on one of their Assurance Plans and highly recommend it.
The service techs (mine was John B. on Jan 21, 2014, whom I will be requesting whenever I need one) are friendly, polite and knowledgeable. If you have a question they will explain it to you and will explain it in a way that you will understand what they are talking about.
If you are looking for a GOOD, RELIABLE heating and air conditioning company I highly recommend MacKay's.
I also have to mention the one's that work in the office (most of the time I get Maureen) are also friendly and helpful.
MacKay's is a company I can trust.
Carol

Approximate cost of services:
$298.00
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Company Response

At Mackay Heating and Cooling, our customers mean the world to us. WE take this work very seriously, and to heart. Not to mention , the inside team that supports our techs, are top notch. I read this to Maureen and she was so thrilled! thanks for including our inside team, they work very very hard, and in early , and then all day, I hear them come up with solutions, and ideas, support the techs, support the customers. The entire team at Mackay Heating and Cooling are very talented and passionate about their work, to them, this is more than a job, it is who they are.

A. Bekenn from Niagara-on-the-lake
A. Bekenn from Niagara-on-the-lake
1 review Niagara-on-the-Lake, ON
10/10

furnace cleaning

This company is the best in the Niagara Region. Their prompt, polite, effecient, friendly service can't be beaten. They are competitively priced, and there is no pressure to buy. Highly recommended!

Approximate cost of services:
$135.00
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Company Response

Thank you so very much for recommending Mackay Heating and Cooling in such a great manner!!!!!! I just finished reading your words out loud to the group that was here, ( before they all volunteered to help take extra calls for our guy on call!!!!!) We do not say to our customers that we will be there and then no one shows up. This team cares and as you can see from our other responses...they show up!!!!! Thanks from all of us at Mackay Heating and Cooling. There are many companies out there to choose from and you not just calling us but saying this is the best!!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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Heating and Cooling Service and Installation
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