You Move Me Toronto/Gta

You Move Me won this job by: visiting my home before the move to assess what had to be moved and quote on the job; showing an elaborate powerpoint detailing all of the steps that would be taken to protect my home and furniture; telling us how qualified and professional their team was. None of this turned out to be true. They arrived late, with less crew members than promised. Some crew members had company shirts, others did not. Some crew members were polite and worked hard, others were not and did not. They damaged floors and walls at both homes. It took 2 days to do a 1 day job (they unloaded and set up my bed on the first day, and then told me that they were not going to unload anything else until the following day, and left with all of my stuff in their truck). Only after complaints, negotiations, and a threatened lawsuit, did they agree to repair the damages, replace broken items, and reduce the final invoice as compensation for the horrible service. After receiving an upfront payment from me, as agreed (with the balance to be paid after repairs and replacement of damaged goods), they refused to repair or replace and simply took payment from my credit card. This is absolutely the worst moving company I have dealt with in over 20 years.