Toram Plumbing And Mechanical

Toilet tank not filling properly due to faulty fill valve. Also shutoff valve hard to shut off all the way. Service call put in and technician visit booked for very next day. Faulty parts replaced. Everything OK. Super professional, efficient, responsive, and friendly service. Thanks Toram.

Don

The staff at Toram mechanical were fantastic to deal with. The office staff kept me informed every step of the way. The master plumber was professional and courteous and took the time to explain the work that needed to be done. The plumber who did the install was profesdional and very accommodating, and when he left , everything was left in a clean state.

This is a ten star company. Staff are highly trained and efficient. They show up on time, solve the problem so that they don’t need to return, and do it all with an appropriate friendly attitude. I’ve used Toram for over a decade and so can highly recommend them. Just a great plumbing company!

Remove and replace old plumbing shut offs, install toilet and Replace main shut off to house.

I called Toram in a panick we had a bad leak under our kitchen sink. The plumber showed up very quickly and was able to shut off the water. It turned out we need a new tap and our drain Redone they were able to complete the job quickly and cleanly I would certainly recommend calling on Toram for service

I've been dealing with Toram Plumbing and Mechanical for years. The staff is knowledgeable, friendly and highly professional.

Any time I ever have a plumbing issue either in my home or business, I always turn to Toram. They've helped me multiple times and would highly recommend them for any plumbing services

I would like to thank Toram Plumbing for coming as fast as possible to fix my laundry room faucet. My old one broke and the hot water would not stop coming out of the faucet. Toram came and installed a new one. The gentleman was kind and courteous. He explained everything he was doing and why my old faucet broke. I would highly recommend this company to anyone. Thank you again.

This company is a complete FRAUD. Whatever you do...do not use them.

I called to have a cleanout drain located and/or installed in my basement. Spoke with Scott on the phone and he said that he would camera for free because he was interested why there was not cleanout and would do the job for $750.

I informed him that I had someone who was not a professional plumber camera the drain and we found where the cleanout should be from what we could tell, we broke out the tiles and it was not there, so we think the builder may have concreted over it.

DAY BEFORE JOB
I called to confirm the appointment and what they would be doing. It was confirmed that they would be doing everything the next day (digging it up, installing etc.)

JOB DAY
Plumber comes on time and comes to the basement and informs me he has no camera and he was just told he would dig it up and install, I assume based on where we located the drain? This is extremely unprofessional and is actually crazy a plumber would come out with no camera for a job like this especially. I was confused and told him what I was told, but took the day off work and assumed he would be able to get it done (my mistake). He began to dig up the ground where I said we located the line and he digs a 2ft hole and says to me "I don't think so" (he didn't think the line was there). He says give me a minute to go get something to dig it up and I see him outside on the phone...

"I'M NOT SUPPOSED TO BE HERE"
He comes back in and says "I'm not even supposed to be here", "someone was supposed to come on Monday with a camera and everything" ... I reply that's funny because I confirmed everything yesterday, he says that's what his boss told him.

CONTRADICTING STORIES
I call the company and the secretary informs me that she's sorry but they had to call back all their employees for some leaks in a building.

-At this point I don't say anything about the two different stories, but I ask for the boss who is "Scott". They tell me he's not in and he will call me back. Few hours go by no call. I call back and they tell me they gave him the message I say well problem here is you guys are telling me two different stories, she says I don't know you have to talk to Scott. I ask again for him to call - nothing.

THE "OFFICE" DOES NOT EXIST
If you google the address of the business it comes up as 157 Harwood - there is no office there, they receive mail there. I went by hoping to have more luck but to my surprise; nothing is there. I call and get an answering service who is not connected with the company. They are no help and tell me that's the address they have for the business.

NO PHONE CALL
I have now attempted to get a hold of someone in charge (i.e. Scott) several times and he CHOOSES not to return my call. I have a hole in the floor of my basement with no explanation for the person you sent with no equipment and no apology or explanation from the owner. They are supposed to come Monday, but I told the lady on the phone no I need to discuss the matter first and he needs to call me back.

-Furthermore they were not picking up my calls the next day and when I tried calling from a different number they picked up - sketchy.

PLUMBER COULDN'T FIND LINE
I took a screwdriver and few inches down the line is clearly there. How in the world a "professional" could not find it I'm not sure?

NEXT STEPS
I will contact various people to discuss the activity of this company not to mention the hole they left in my basement (I will not be letting them work on my house considering whats happened to this point). A bad review is just the start :)

In my basement, I had two leaking ball valves for the outside bibs. The plumber came on time and quickly replaced the valves for a reasonable price.   

In the last six months I have used the services of Toram on two occasions in my condo - first to switch out shower mechanism that was leaking onto neighbours ceiling, and second to fix a "lazy flush" toilet. Mitch M. (with assist from Aaron) dealt with both issues. He was professional, personable, and very careful to look after my premises. Both situations were dealt with promptly, effectively and at no time did I spend time waiting on an appointment. This Company gives good service. They are a pleasure to deal with.