correctly Diagnosed the issue even before seeing the washing machine
I called Sam on Friday evening, and expected an appointment the following week. To my surprise he offered to come and see my washing machine during the weekend. When I explained to him the banging noise that was happening during the spin cycle, he told me that it was the bearing, but that he would confirm when he sees it. His diagnosis was accurate, and the machine indeed needed a bearing replacement. Sam is very courteous, very professional, and friendly. The job was completed to my satisfaction and two days later I received a follow-up call from him to see if everything was alright. I was truly impressed by this level of customer service.
- Approximate cost of services:
- $60.00
- Company Response
Thank you very much for taking the time to write a review for our work. It was a pleasure fixing your appliance. We appreciate the business of great client like you. Looking forward to serve you in the future. Best Regards, Sam Alexander.