- Approximate cost of services:
- $5,000.00
- Company Response
Thanks for the great review Kira! You were easy to work with and please contact us anytime if we can offer further assistance.
Thanks for the great review Kira! You were easy to work with and please contact us anytime if we can offer further assistance.
Conversion of bathroom to accessible standards
Thank you so much for your feedback & review Terry! We were delighted to help you tranform your bathroom into a beautiful accessible space. You were amazing to work with and our entire team looked forward to working in your home every day until the job was complete.
Hi Barb,
Please see our Insurance, Service Alberta and City license policy numbers listed below for your reference. They were also posted on our wall in our showroom – visible during your free showroom consultation. This information was also provided to you in our original quote email on May 16, 2018.
• Service Alberta Registration Number – 329960
• City of Calgary Business Licence – BL157474
• WCB Account Number – 3220892
• Insurance Policy Number - 5A1286899
We were very disappointed to see your review. The parting gifts that your husband gave our installers gave us the impression that you were happy with the job. All mistakes were fixed at our cost and your invoice was also reduced as per your request.
It is our company policy to make every effort to complete the job to our customer satisfaction no matter what the situation. If there is anything more that we can do to make the situation better, please let us know.
Hi Narmin and Amir,
Thank-you so much for your terrific review and pictures. It was an absolute pleasure working with you. This review means a lot to us and we will make sure everyone involved receives your feedback.
Hi Dale,
It was such a pleasure working with you! What a difference a renovation can make to the overall feel of a home! Thank you for the review and such kind words about our staff and team. I will be sure to pass on your thanks to our staff!
-Roz
Thank-you Agnes! You were a pleasure to work with. We are very happy to hear you are enjoying your kitchen renovation.
Upstairs and Downstairs bathroom renovation
Dear Gay,
This is the first notice we have received from you regarding complaints about your renovation in 2 ½ years (aside from the glass door). We are not able to fix things, unless we know about them. Since posting this review and notifying us of these additional items, we have offered to come in to evaluate and address them. Unfortunately, you have decided not to give us the opportunity to rectify these issues, if they are issues at all.
In response to your glass door. We offered to replace your door at the glass manufacturer cost, with no charge for installation labour. You decided not to proceed. We offered a solution with installing a clear acrylic panel, this solution would end up being unsightly, as clear acrylic scratches easily. This conversation has been on-going, and your apprehension with the replacement glass has delayed us coming to any resolution.
If you would like to learn more about how tempered glass (which is always used in bath and shower surrounds), please visit this website:
https://en.wikipedia.org/wiki/Toughened_glass
Please think about your review and justify whether you are fair and honest to us, yourself and other customers.
Hi Laurie,
It was an absolute pleasure working with you!! I am so glad to hear that you are still enjoying your bathroom renovation. Thank you for the review and such kind words about our staff and team! -Roz
Hi Wendy, Thank you so much for taking the time to post this review and for giving so many of our team members such positive recognition.