Terrible communication for warranty work
We had our bathtub converted to a shower. HomeBath did a great job with this job. No complaints with the workmanship. Fast forward less than a year, we noticed cracks in the shower base. We had their warranty guy over to have a look. He confirmed that it was a manufacturer defect. He also said the office will give me a call to setup an appointment. Never heard anything for a few months. I called back and was told that someone from warranty would give me a call that call never came. This was now March 2020 and covid hit. Since we where all in lock down. I gave them 4 more months then I emailed them. I didn’t get a response until a couple weeks later. All she said was I am on the repair list and they would get back to me. That was in June. I sent another email in September and have never heard anything back. I would have given them a much higher rating if they would have done this warranty work as promised. No one calls you back.
- Approximate cost of services:
- $7,600.00