Charged for missing and duplicate items and no refund
- Approximate cost of services:
- $8,400.00
Charged for missing and duplicate items and no refund
WORST MOVING COMPANY DO NOT USE THEM
Hi Melanie,
My apologies you had bad experience.
We had delays on 27th and still were ready to make the delivery very late that same day. However, you said it is better to deliver next Friday, so we returned the truck back to warehouse and delivered according to your needs on Friday. Since it's a crossborder move, we have no control over time it takes to pass the customs as well as construction on the road and weather conditions. We were late and asked your permission to unload it on Saturday morning. Also, the helpers for the driver would show up at 7 am Saturday. You insisted to unload Friday evening. Our driver unloaded everything alone because you asked him not to wait till the morning.
Regarding the payment, it is stated clearly in our contract that the total should be paid before unloading the truck. In your case, you were asked to pay when driver was about to finish to unload.
For the damages, please take pictures and send it to us, we will investigate and get back to you with a possible solution.
MVL Movers showed up on time, were quick and very polite
Thank you)))
Good guys to do city to city moving