Air In Motion Heating + Cooling

Steve and his technician, Peter, attended at my property in the Aldershot region of Burlington for a maintenance call. I recently purchased this home and needed to do maintenance on the system. The home has two furnaces (one in the attic and one in the basement), two humidifiers, two air conditioners, an electric air filter, a HEPA filter, and an air exchanger. Steve called me to say that he would arrive in 30 minutes on the appointment day, which was appreciated.

Upon arrival, Steve and his technician inspected the equipment and then gave me an estimate of the expense categorized by parts and labour. Steve explained why some parts like the filters and the attic humidifier had to be replaced and took the time to explain how the system works. His explanation was clear and to the point. I was even told that some of my small trees around the outside vent pipes would interfere with the vent pipes and had to be relocated. Steve followed up the same day with an email clearly setting out the estimate for parts and labour. When I received the final invoice, all items were categorized by parts and labour and there were no surprise charges or fees.

A second appointment was necessary because the filters for the air exchanger had to be ordered. Steve called and emailed me with a time estimate and it was exactly as promised.

Thanks for your great work, prompt communication and dependability, Steve! You are now in my phone contacts list for HVAC service.