Update: The flapper repair that Mike completed made the toilet run worse than it originally had. I asked that he come look at it and undo whatever he had done. He did not show up and made a flimsy excuse. It's very evident that the warranty and general service here is fraudulent. Be wary - I would never use this company again.
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Original post:
I had one toilet that was clogged, a second that was slow to flush so needed to be cleared proactively. Mike was very professional, clean and efficient. They were able to provide service in my condo downtown within a couple hours of being called.
In terms of why I would not recommend them again, my understanding is that the price was rather steep - $240+tax for a toilet snaking.
In addition, I asked Mike to take a look at the flapper of the toilet, which was not closing properly, meaning the toilet continued to run after being flushed. Mike was not successful in repairing that - the next day the issue was back.
- Approximate cost of services:
- $475.00
- Company Response
Hello Tanya,
We are sorry to hear about your experience. Our goal is to provide excellent customer service because we value all our customers and their feedback. Please contact us via email (info@drainrooterplumbing.ca), we would like to make this a positive experience for you.
Thank you,
DrainRooter Plumbing Team