After reading reviews on Homestars, I called Alex on Friday May 6 and we arranged a meeting for Monday 9:00 am May 9. Alex arrived well before that time and was ready to do the diagnostics. He asked all the pertinent questions such as, when does the leak occur after a bath or after taking a shower ? I showed him the hole that had been made in the dining room ceiling from a previous plumbing attempt that did not fix the problem or prevent water from dripping down to the second floor (yes it was that bad) from the shower. The result of Alex's finding was the lower copper pipe of the shower had completely eroded. With the shower turned on water sprung out of its pipe like a waterfall running to the second floor and causing damage to the ceiling. Alex explained to me what had to be done, he then showed me his pricing schedule of what the cost would be for the repair. With the inclusion of the diagnostic fee, I believed it to be a fair price.
Alex then went to work and boy does he do his repairs with care and precision. He even recommended I replace the shower head because the one in use was broken and spurting water from the hose holder. Again Alex left my place to purchase a replacement shower head. He returned, installed it, used silicon where needed, and demonstrated to me how to properly use and handle the shower head to extend its functionality and reduce wear & tear.
Finally we went over the invoice including the added cost of the new shower head and signed on the dotted line. It has been almost a week since the repair and there is no sign of water leakage from the newly installed copper pipe. In addition, I am enjoying the new shower head although I have yet to experiment with all of its different settings. I plan to have Alex back to do some other plumbing work in my home soon. Also I strongly recommend him and his company to anyone who wants a job well done -- he is a master at his craft. Thank you Alex.
- Approximate cost of services:
- $590.00
- Company Response
Thank you for your review. We appreciate your feedback and are very happy to hear that you enjoyed our service. If you have any concerns please don't hesitate to contact us. ^TP (The Toronto Plumber .CA Staff)