Rockwood Kitchens

Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you've experienced with your kitchen cabinets. We understand how frustrating it must be to deal with such problems, especially after making a significant investment.

We take quality and customer satisfaction very seriously at RockWood Kitchens. Our goal is to provide products that stand the test of time, and it is clear that we have fallen short in this instance. We would like to address your concerns and find a satisfactory resolution.

Could you please provide us with your order number and contact information? Our customer service team will reach out to you promptly to discuss the situation further and arrange for any necessary repairs or replacements. You may also reach out to us directly at 905-886-8920 EXT. 413

We appreciate your patience and understanding as we work to make this right. Thank you for giving us the opportunity to improve our services and products.

Sincerely,

Customer Service Team
RockWood Kitchens

Thank you so much for your wonderful review! We are thrilled to hear that your first major renovation project went smoothly and that you had such a positive experience with RockWood Kitchens. Our team takes great pride in providing top-notch customer service, high-quality cupboards, and professional installation. We're delighted to have been part of making your dream come true and couldn't be happier to hear that you're satisfied with the results. Thank you for choosing RockWood Kitchens!

Thank you so much for your thoughtful review! We're thrilled to hear about your positive experience with Sara and our entire RockWood Kitchen Team. It's fantastic that Sara could bring your ideas to life and make the process easy with the 3D layout. We're glad our team provided professional and efficient service, addressing any issues promptly. Your beautiful kitchen and satisfaction are our top priorities. We're excited to work with you on your in-law suite kitchen when you are ready. Thank you again for choosing RockWood Kitchens and for sharing your experience!

Warm regards,
The RockWood Kitchens Team

Thank you so much, Paul and Linda! We are delighted to hear that you had a positive experience with Sara in our Cambridge showroom. It's wonderful to know that she was able to assist you with all your questions and kitchen design. We are also pleased that the delivery and installation went smoothly. Your recommendation means a lot to us. Enjoy your beautiful new kitchen!

Hi Glen,

Thank you so much for your fantastic review! We're thrilled to hear that you are extremely happy with the quality and look of your new kitchen cabinets, quartz countertops, and hardware.

It's wonderful to know that Fatima, Felicia, James, and the rest of our team were able to provide you with a great experience. We aim to create a seamless and enjoyable process for our clients, and your kind words affirm that we are on the right track.

We are also delighted that Tamara's visit and the gift basket added a special touch to your experience. Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience.

If you need anything in the future, please don't hesitate to reach out. Enjoy your beautiful new kitchen!

Best regards,

The RockWood Kitchens Team

Dear Jenn,

Thank you so much for your kind words and for sharing your experience with RockWood Kitchens! We're thrilled to hear that our professional team and design process met your expectations. It's wonderful to know that you love your new kitchen.

We truly appreciate your feedback and are delighted that we could make your kitchen renovation an easy and enjoyable experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Warm regards,

The RockWood Kitchens Team

Dear Client,

Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you have experienced with your recent installation. We understand the frustration this may have caused and we are taking immediate steps to address and rectify the situation.

We have contacted our installation team to investigate the issues with the water lines, drawer faces, cupboard, and crown moulding. Due to the water lines being in the way, there was no other way to install the cabinet without cutting a portion of the back out. We have returned back to your home free of charge to put a panel in the back of the cabinet, helping to fill the cut out, replaced the drawer faces that had issues, along with ordering a complimentary custom door for over your vent. We understand you would like to install the custom door yourself, but we would be more than happy to do this free of charge, along with caulking the crown moulding without additional charges. Additional caulking would be up to you if needed to be done. Due to the door being custom, it does take approximately 6 months which had been relayed to you. Rest assured that we are working diligently to ensure that all necessary repairs and replacements are completed as soon as possible. Our Manager has been trying to contact you numerous times through e-mail, phone and has left multiple voicemails. If there is a different phone number you would like us to contact you on, please let us know.

We value your feedback and strive to provide the best possible service to our customers. Please know that we are committed to resolving these issues and ensuring your complete satisfaction with your RockWood Kitchens.

Thank you for your patience and understanding. If you have any further concerns or questions, please do not hesitate to contact us directly.

Sincerely,

RockWood Kitchens Customer Service Team

Hi Myra, thank you for taking the time to leave us a positive review. We greatly appreciate your feedback and are so please that we made your kitchen dreams come true! If you need anything in the future, we will be ready to help.

Hello,

I understand your frustration and sincerely apologize for any issues you encountered during the installation of your kitchen. Rockwood Kitchens strives to provide high-quality service and craftsmanship, and it's disheartening to hear that we fell short of your expectations.

We take customer feedback seriously and would love to investigate this further so that we can hopefully rectify the situation to your satisfaction and prevent any issues you experienced from happening again in the future.

You can get in touch with our customer service team directly at customerservice@rockwoodkitchens.ca. We value your business and hope to regain your trust in us.

Thank you for bringing these matters to our attention and we look forward to the opportunity to make amends.

We are so happy to hear that you love your new kitchen and laundry room! Thank you for sharing your experience working with us, we appreciate it.