Installer was absolute maniac! Through temper tantrums! Used wrong blades when cutting materials which left jagged edges and chips.
Crown moulding is coming away from ceiling many areas left uncaulked . Kitchen was supposed to be white and new is now turning yellow and the chips everywhere make it look like a used kitchen was installed. this is not what 1 expects when having a new kitchen installed.
Since Rockwood takes full payment before any work begins you have no recourse. They say they will touch up any errors. How do you think a new kitchen with touch ups looks?! I wish I had know and definately went with a different company.
- Approximate cost of services:
- $13,000.00
- Company Response
Hello,
I understand your frustration and sincerely apologize for any issues you encountered during the installation of your kitchen. Rockwood Kitchens strives to provide high-quality service and craftsmanship, and it's disheartening to hear that we fell short of your expectations.
We take customer feedback seriously and would love to investigate this further so that we can hopefully rectify the situation to your satisfaction and prevent any issues you experienced from happening again in the future.
You can get in touch with our customer service team directly at customerservice@rockwoodkitchens.ca. We value your business and hope to regain your trust in us.
Thank you for bringing these matters to our attention and we look forward to the opportunity to make amends.