Carpet cleaning and Preparation of Home Before Sale
- Approximate cost of services:
- $339.00
- What could this company do to improve their services?
- Train staff on what to look for.
- Any advice to offer fellow homeowners facing a similar project?
- Find another cleaning service, ask your realtor or friends for a suggestion.
- Company Response
Dear Sara,
We apologize for taking so long to respond to this review. We were at a loss, as you have not yet paid for the services, which we believe is against Homestars’ posting guidelines.
Sometimes when busy lives catch up with us, even the smallest of homes require significant time to restore the cleanliness back to a person’s standards. Getting a house ready for sale, when the home has not been regularly cleaned, can take double the time to clean, which was discussed with you on the phone. When you called to book the clean, we agreed on the number of hours based on the tasks you had listed. Some of the tasks that you have pointed out, for example, the insides of closets, you did not ask us to do. It is our policy to not open cupboards and closets unless specifically asked to, as maintaining our customers’ privacy is paramount.
Regarding the key left under the flower box, Mike called upon arrival but you did not return to the condo. He replaced the key where you had left it, believing you were comfortable leaving it there, and that you did not want to pay for his time waiting.
We appreciate that it’s a stressful time when you are busy with work demands while trying to sell your house, and we wish you all the best with the sale.