Bi-monthly cleaning and laundry
- Approximate cost of services:
- $50.00
Bi-monthly cleaning and laundry
Very disappointed wasted my money
We apologize for the late start to your clean as there was a 4 car, fatal accident that caused a major traffic jam. The office manager was continuously checking all alternative routes to get into Rockton. As soon as the accident was clear and the roads opened up, we sent our crew out and added an additional person to get the job done faster. We pride ourselves in the work we do, we are human and mistakes can be made under certain circumstances. As you have said, the urine soaked carpets were ripped up and the under padding scraped off the plywood floor. The girls who worked at your house are well trained for deep cleans and given the time restraints because of the ozone company coming the following day, we did the best we could given the mass amount of urine, faeces, and filth. We are saddened by your review as we came back in for a full day after the ozone company and we gave you a $250 courtesy credit. The office followed up with you and you were happy, only expressing minor complaints.
Thanks so much Lori. Much appreciated. We will honour Melissa and Jamie in our morning huddle.
Worst cleaning service I ever hired
The reviews you are leaving are a surprise. You signed a form stating you were happy with the clean after the walkthrough and you were given $80 off a $250 cleaning bill and the antibacterial fogging that was needed for your house, worth $80 at no charge. That is more than 50% not 13%. I answerred your call after hours on Easter weekend and in the spirit of the holidays I asked what would make you happy and then I gave you that and wished you a Happy Easter. The standard in this Industry is to fix up areas that need more attention, this is why we asked you to check the cleaning before we left.
Thank you so much for the wonderful review Jill, it was such a pleasure serving you.
Thank you so much for your review Margaret!!
Thanks. Attention to detail matters!