Cool Flame Heating And Cooling

Formerly DTM Heating and Cooling
Heating & Air Conditioning
Hampton ON L0B 1J0
Write a Review
Write a Review


HomeStars
Heating & Air Conditioning
Cool Flame Heating And Cooling
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

98%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Cool Flame Heating And Cooling

Average customer rating:
9.9 10 (131 reviews)

Sort by

Helene B  from Ajax
Helene B from Ajax
1 review Ajax, ON
10/10

furnace repair

Dwayne is responsive, friendly, very thorough and professional. He does only the work that needs to be done, and really cares about his customers. Thank you for the very prompt response when we woke up to a very cold house - you clearly love what you do! I've already told several people to look no further for heating and AC services!

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for such a nice review Helene! :) Your kind words let me know that what we do is appreciated. Thanks for spreading the word too.

Tiffany from Whitby
Tiffany from Whitby
2 reviews Whitby, ON
10/10

Installed Gas Line and Hayward Pool Heater

I had this job done last August and forgot to post my review but still wanted to now as the service was excellent! Dwayne was able to fit my job in before a chilly weekend so we could enjoy our pool and the workmanship was top notch at a very reasonable rate. I would highly recommend them.

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Hey Tiffany!
Thanks for remembering us! We really appreciate your feed back :). Hopefully we get some warmer weather soon so you can enjoy your pool again!

Josee from Bowmanville
Josee from Bowmanville
2 reviews Bowmanville, ON
10/10

furnace fix

A couple of weeks ago, our furnace seemed to be having issues heating our house. As we have had Dwayne come in on short notice in the past (during the ice storm) and were extremely pleased with his service, it made sense to call him again for this new problem. Even though he was on holiday, he made sure to reply very quickly to my call and told me that Jeremy would be coming in to have a look at the furnace. Jeremy was extremely thorough and knowledgeable and he was able to supply us with a new circuit board for our furnace in a timely manner. He was very courteous and respectful while in our home. Once again... thank you Dwayne and Jeremy. I will definitely recommend you to anyone with heating or air conditioning needs.

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Hey Josee!
Thanks taking the time to write us such a nice review and for spreading the word! :)

M.McNally(Osumek) from Oshawa
M.McNally(Osumek) from Oshawa
1 review Oshawa, ON
10/10

Gas water heater

We were very satisfied with this Company. The price was comparable to other quotes that we got.
They literally rolled out the red carpet from the front door to the basement to keep our floors clean and dry. They were very careful not to damage trim, walls etc while bringing in and removing the water tank. The job site was left very neat and the installation process was done in a professional and efficient manner. Thanks Dwayne!

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for taking the time to write us such a kind review, Marg! :)

Gil Hughes from Oshawa
Gil Hughes from Oshawa
1 review Oshawa, ON
10/10

Furnace Repair

My furnace quit working the middle of the night and I called Cooflame (Dwayne) regarding the problem. He got on this issue very promptly and sent Jeremy to service the furnace. The problem was identified and fixed within an hour. This is the second time I have used this company and I have nothing but praise for their work. Very nice people doing great work.

Approximate cost of services:
$96.00
Was this review helpful?
Company Response

Thank you for the great review Gil! :)

Jane in Lindsay
Jane in Lindsay
5 reviews Lindsay, ON
10/10

Fixed Furnace

I was worried when our furnace gave up. I found Cool Flame on HomeStars. Dwayne was patient, polite, and knowledgeable. He showed up as soon as he could, and tonight we have heat. Dwayne cleaned-up, and gave us some handy tips. I will definitely use Cool Flame in the future! Thanks Dwayne!

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Hey Jane! Thank you for taking the time to write us a review. I was more than happy to have helped you guys out! :)

10/10

Gas Fireplace Service

Dwayne did such a great job on our gas pool heater a few months ago that I thought I'd get him to start up our gas fireplace, which hasn't been used in over 10 years. He checked all the lines, thoroughly cleaned and vacuumed inside, and cleaned the glass screen, making it look brand new. Finally he took time to show us how to start the pilot and the system in the winter. We were impressed with his reliability and professionalism. Once again, Dwayne convinced us that he is the "go to" guy for our heating needs.

Approximate cost of services:
$80.00
Was this review helpful?
Company Response

Thanks for taking the time to write another review and for your positive remarks. :-)

Mike from Bowmanville
Mike from Bowmanville
2 reviews Bowmanville, ON
10/10

HVAC

DTM originally supplied me with a free on-site quote for a replacement furnace and new Air Conditioner Install. Dwayne was courteous and knowledgeable. After getting a variety of quotes, DTM supplied me with a very fair quote. During installation day Dwayne and his crew were very respectful of the home (laying mats in walkways) and did a great job. The furnace and air conditioner work great and we would highly recommend DTM Heating and Cooling to all of our family and friends. If we ever need another replacement Furnace or Air Conditioner DTM will be the first ones we call.

Approximate cost of services:
$4,500.00
Was this review helpful?
Company Response

Thank you very much for the referrals and taking the time to write a review Mike. I am glad that the new equipment is working great! :)

Mary Damstra from Bowmanville
Mary Damstra from Bowmanville
1 review Bowmanville, ON
10/10

Air Conditioner Installation

we recently bought a new house with no a/c and we called Dwayne up and he took the time to return our call and then make the quote. He also chose the best unit that would work for our home. Dwayne also was very efficient with when he would come and do it and how long it would take. We also had Dwayne and Jeremy install our gas stove. He is very professional and efficient and I would recommend him to anyone of my friends and co-workers.

Approximate cost of services:
$2,100.00
Was this review helpful?
Company Response

Thank you very much for your review and the referrals Mary!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cool Flame Heating And Cooling

Cool Flame Heating and Cooling is a full service heating and air conditioning company. Whether you need a full heating and/or air conditioning install or you need your units cleaned out, we can do that!

Cleaning and Maintenances
Furnace and AC Installation/Service
Hot Water Heater Installation/Service
Pool Heater Installation/Service
Oil / Electric to Gas Conversion
Duct Work
Custom sheet metal
BBQ / Stove / Dryer Gas Lines
WE NOW DO DUCT CLEANING!!

Call us or message us today for a free a estimate and to book an appointment.

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
Furnaces, Air conditioners, Hot Water Tanks, Tankless water heaters, FirePlaces, Pool heaters, Humidifiers, HRV's, Thermostats, Boilers, Heat pumps, Ductless split systems,
SERVICES
Installations, Service and Maintenance of Furnaces, Air Conditioning, Hot Water Tanks, Tankless Water Heaters, FirePlaces, Boilers, Ductless Split systems, Heat Pumps, Gas Dryers/Stoves/BBQ's, Humidifiers, Thermostats, Air Cleaners. Installation of gas piping of all propane and Natural Gas appliances. Custom Duct Work Installation. Rental Furnaces, A/C's, Hot Water Tanks and Tankless through Enercare Solutions.
BRANDS
We can service all makes and models of hvac equipment. The brands we install are: ICP.com, Tempstar, Keeprite, Maratherm Rinnai, Triangle tube combi boilers, Continental fireplaces, RayPak, Sta-Rite, Pentair, General Aire 1042, Vanee, Honeywell, White Rodgers, Sensi thermostats, Bradford White, HTP, Slant/Fin, LG, Rheem, GSW.
SPECIALITIES
Furnace installation, Air conditioning installation, Fireplace installation, Hot water heater installation, Pool heater installations, Service on all brands of equipment, Gas line installations.
WEBSITE
http://www.coolflame.ca
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Visa, Mastercard, Debit, Cheque, American Express, Cash
LICENSES
Gas Technician 2, 313D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.