0 reviews Vaughan, ON Joined 2021/10/08

10/10

Drain Services review in Vaughan

10/09/2021

Danielle and Dominic are great! Very knowledgable, professional and friendly. They finished the job early and everything is running smoothly now.

Job Price

Approximate cost of services:: $1,200.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Bernie in Thornhill

0 reviews Markham, ON Joined 2019/04/26

10/10

Plumbing problem

Plumbing review in Markham

10/06/2021

Kitchen sink water under faucet, toilet water running. Two men repaired both problems, very professional, explained everything and provided options for repair. Job well done.

Job Price

Approximate cost of services:: $750.00

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Company Response: Thank you very much Bernie! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Toronto, ON Joined 2018/02/12

1/10

Beware of bait and switch

Toronto

10/02/2021

I called Preferred Plumbing to repair a lack of hot water in my condo shower pipes. I was quoted $55 for my service call, very reasonable. I was surprised that 2 plumbers arrived for this seemlingly minor job of what I though was going to be relacing the cartridge. I had done this type of work myself in my old home. Beware of companies that quote various project rates rather than an hourly rate. There's no way for the consumer to know what's fair or reasonable. But I do know that there was what felt like bait and switch tactics going on for my repair. I was quoted the low service visit fee (I thought, because I was a senior). But when they arrived, they quoted a high rate for opening up the wall to investigate further (this was obvious they'd have to do this to do any sort of reasonable investigation, but there was no mention of this on the phone). Apparently, the service visit fee was just for walking in my front door, no real work. I was then quoted $2000 for a repair that they eventually agreed to do for less than half that (still too much). In the middle of my repair, they left my condo for a while, came back and there was time wasted. The way they charge seems to be an unethical approach and still unsure why this company doesn't have an hourly rate, plus parts like 99.9% of other plumbers out there so things are transparent and fair to customers. Watch out.
Your standard responses to online reviews such as "We put a huge amount of effort, time and training into developing high performing personnel and qualified trades people." doesn't account for the bait and switch tactics of low-priced service visits followed by unwarranted massive charges rather than a fair hourly rate for straight forward work. When estimates run into the thousands, that would mean breaking into walls (not just taking parts apart in front of the wall) or the replacement of entire systems rather than straight forward repairs that take an hour of less. Giving people options is one thing (which again, you mention in a previous review, but I can assure you that no senior of anyone else for that matter, wants to rebuild a fairly new bathroom or do major extensive (and expensive) work when there’s a reasonable alternative for a solution that’s a fraction of the price. With regards to training your staff, please train them on above, in terms of looking out for the customer with reasonable, honest solutions and pricing, rather than taking advantage of those who are vulnerable to your tactics and simply need their plumbing fixed to take a shower.

Job Price

Approximate cost of services:: $750.00

1 of 1 people found this review helpful.

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Company Response

Dear Customer,

Thank you very much for your business. We truly appreciate you giving us the opportunity in providing you with our professional services. We deeply apologize that you are not satisfied with our services. We truly try to uphold the highest level of customer service and we feel badly that you did not have a good experience with us.

Our trained Technicians are responsible to communicate to you what they find and what they think the next steps would be in proceeding with the repairs. Various options are provided upfront, when you have chosen an option that you are comfortable with, the technician will present the chosen option again to you on a quote so you can clearly see what the cost will be with the additional applicable taxes. Only once you sign off on the work and instruct the Technicians to go ahead with the work, will they proceed.

If you did not like the prices that were communicated to you. You could have simply paid the $49 + hst and we would not have proceeded with any work. Service, repair or inspection rates can not be communicated until the Technician is on site and accurately evaluates what steps need to be taken. The $2000 that you mentioned was for completely replacing your shower faucet system, which the Technicians reiterated many times would be the optimal solution.

You had also failed to mention that the Technicians spent over 3 hours working on your plumbing issues in your condo unit, including going out to source and purchase the correct components for your specific shower. They did not leave and 'waste time' as you had mentioned. They spent more time than usual trying to rectify your situation and they had clearly kept you updated throughout the process.

We do not use any 'tactics' as you have mentioned numerous times. We are extremely transparent as to how we conduct our business and fully stand behind our quality workmanship and the integrity of all of our trained Technicians.

If we can be of further assistance to you, please feel free to reach out to us to find a resolution. Our office number is (905)-597-8555 and please ask for me, Raphie (Owner).

All the best and we look forward to working with you again!

Private User

Private User reviews Toronto, ON Joined 2019/05/12

8/10

Plumbing problems in 40 year old townhouse

Plumbing review in Toronto

10/02/2021

taps in ensuite bathroom tub had seized up and a lot of minerals in water were causing problems with scaling elsewhere. They fixed bathtub taps. Discovered an illegal setup above water heater and fixed it. With my approval, installed an anti-scale system. Very expensive system, not a water softener system which is cheaper. Explained their work well.

Job Price

Approximate cost of services:: $4,403,790.00

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Company Response

Hello there, thank you very much for your business. We truly appreciate it. Thank you for taking the time to share your experience with us. We take pride in our commitment to excellence. We have a comprehensive candidate and hiring system. We also spend a considerable amount of time, energy and resources constantly training all of our staff to ensure all our clients receive the highest level of service. Obviously all of this comes at a cost to our company and pricing reflects that of which you have experienced.

We look forward to providing you with our services in the future. Thank you.

Michael in Toronto

3 reviews Toronto, ON Joined 2019/07/08

10/10

Excellent, dedicated service

Toronto

09/27/2021

We had a number of jobs which we used Preferred Plumbing Solutions services for--toilet replacements, repairs to our water main, installation of a shower column, and an emergency HVAC call when our thermostat died. Raphie, Mario, and other members of the team were always extremely responsive. They bring a level of knowledge to the work which will make you feel like you're really getting the best advice--even if you have complicated or unusual problems, and they are clearly dedicated to good work and to your satisfaction with the project.

Job Price

Approximate cost of services:: $5,000.00

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Company Response: Thank you very much Michael! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Vaughan, ON Joined 2017/07/20

10/10

Kitchen sink clog

Plumbing review in Vaughan

09/23/2021

Preferred plumbing is always reliable, does a fantastic job and leaves the work area spotless!

Job Price

Approximate cost of services:: $200.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Toronto, ON Joined 2016/09/13

10/10

Plumbing repairs

Plumbing review in Toronto

09/15/2021

I was really pleased with the service I received. We had a bad smell coming from our sump pump which was identified and taken care of quickly. We also had a few additional repairs done including a leaky outdoor faucet and some illegal valves which they identified for us. The work was done professionally, tidy and speedily. They even played with our dog who was barking at them all day!

Job Price

Approximate cost of services:: $2,000.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

gabmya

0 reviews Markham, ON Joined 2021/09/02

10/10

Install Dishwasher

Appliance Repair review in Markham

09/03/2021

I will not put a price.
Theyir work is amazing. Very clean, knew what they were doing. I would use them again.

Job Price

Approximate cost of services:: $100.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Toronto, ON Joined 2013/04/15

10/10

outdoor tap installation

Plumbing review in Toronto

09/02/2021

Preferred Plumbing came to reroute an outdoor tap for me, and did some diagnostics on an indoor leak as well. They were a pleasure to deal with-polite, knowledgeable, extremely helpful. Thank you!

Job Price

Approximate cost of services:: $2,000.00

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Company Response: Thank you very much! We really appreciate you taking the time to post such a beautiful review. It was a pleasure working for you and with you. Please don't hesitate to contact us should you need our services again.

Private User

Private User reviews Vaughan, ON Joined 2021/08/12

0/10

Toilet tank repair

Plumbing review in Vaughan

08/14/2021

I am very upset. They put after market part instead of original and the price was very high.

Job Price

Approximate cost of services:: $291.00

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Company Response

Hello Customer,

Thank you very much for your continued business and loyalty. We truly appreciate you giving us the opportunity for providing you with our professional services. We deeply apologize that you are not satisfied with our service. Whether you are aware of this or not, our company invests a huge amount of time, money and resources in developing our business in order to be consistent providing excellent customer service. Our technicians are trained to provide you with the most comprehensive repair options down to the most band aid repair options. Our technicians will not proceed with any work until the customer approves and physically signs off on the work.

Only then, will the technician proceed with the proposed work. If you had any concerns about the services being provided, then we kindly ask to share this prior to instructing the technician to start the work.

Thank you again for expressing your feelings on this platform. If we can be of further assistance to you, please feel free to reach out to us to find a resolution. Our office number is (905) 597 8555 and please ask for me i.e Raphie (Owner).

All the best and we look forward to working with you again!

Preferred Plumbing Solutions Inc.

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