Buyer Beware! Unclogging kitchen sink
I was in a rush to find a plumbing service to unclog my kitchen sink and happened upon "Preferred Plumbing" through a google search. Without doing my due diligence and reading reviews I agreed to a service call for $129+hst.
I had a similar experience to others who have written negative reviews.
Raphie (owner) and his crew showed up promptly and surveyed the situation. He gave me 4 options ranging from $679 -$2300. I was shocked and told him so. He talked about the cost of doing business, post covid and the price of supplies. (my job required no materials) I could have walked away and lost the service call fee but instead I chose the cheapest option, snaking the kitchen drain, which I called for in the first place.
It was stressed to me that this was the band-aid solution and would only have a 30 day warranty. The job of snaking the sink took almost less time than it took for Raphie to write up my 4 options. Pretty expensive hourly rate. I have since done some investigation and feel the fair price for the service would have been $300-$500. Raphie and staff were all very pleasant but why not.... they are smiling all the way to the bank!
- Approximate cost of services:
- $679.00
- Company Response
Hi there, thank you for sharing your experience with us. We are so sorry that you were not satisfied with our pricing. We are glad you were content with our prompt and pleasant staff.
We are an extremely professionally home service plumbing company and our prices are a direct reflection of what it costs us to operate. We are reliable, dependable and professional.
As professionals, it is our job and duty to point out and bring to your attention any concerns we have. We then provide upfront pricing with several options so the customer can choose what level of service they would like done as communicated from the first point of contact when your appointment was scheduled and then again during your appointment.
We also clearly communicated with you precisely how we operate including the service fee which you agreed to when booking the appointment.
We truly appreciate the opportunity in being able to help you with your plumbing emergency. Please let us know if we can be of any more assistance to you.