Be very careful with these guys...they will upsell you to no end!
My problem is that I have a leaky valve from my hot water tank and I called these guys. I have the kind of system that uses the HWT to heat the place in conjunction with the furnace. I now need to have the lever in one position to have heat, but no how water, and in the other position to have hot water but no heat. This is not a big issue in the summer as I have the AC on and no furnace.
They came by promptly at the assigned time. Daniel was very personable but I could tell he was a salesman (i.e. UPSELL) more than a plumber.
So, Daniel came down, polished salesman as he is, and tried to sell me a $3,000.00 system called "Flow-Tech" which sounded good at first BUT...This expensive system has NEVER been tested and peer-reviewed by any independent trust-worthy source whatsoever. This company claims to have been around for years, yet the only reviews I've ever seen online as of today are 11 on Flow-Tech's Facebook page. The other reviews I saw online are from ONE plumbing company in the US - the one that obviously has a vested financial interest. Only ONE company in Tennessee. In fact, virtually all the holy grail videos posted online are from ONLY that ONE company . No other plumbing company / independent plumber has endorsed this Flow-Tech expensive placebo in Canada after 10+ years. In other words, millions of plumbers and yet NOT ONE. (other than obvious PAID distributors/ plumbers) can vouch for this Flow-Tech? lol
Folks, please do not get hoodwinked into buying this Flow-Tech system. Unless and until PROVEN to work via independent scientific evidence that shows that this works, DO NOT BUY!
Finally, I was given 6 (six) options from Preferred Plumbing ranging from $399.17 to replace just the leaky valve (which is what I originally needed anyway) to $6,285.57 for the whole upsell to install this unproven "Flow-Tech" thing. Of course, the most expensive option was "recommended" while the lowest was "not recommended" lol. Gotta love these sales guys!
I'm giving a 2-star rating just because Daniel was nice.
- Approximate cost of services:
- $59.00
- Company Response
Hello John, thank you for taking the time to share your experiences with us. I am sorry that you didn't appreciate the service. Thank you for the nice compliment about our Service Technician Daniel, that is greatly appreciated.
As professionals, it is our job and duty to point out and bring to your attention any concerns we have. We then provide upfront pricing with several options so the customer can choose what level of service they would like done.
Regarding the Flow Tech Anti-Scale system. We had recommended this system because there were obvious signs of hard water and heavy mineral activity through out your plumbing system. In fact, your valve was leaking due to deterioration of the internal components because of the scale in the water. We could have offered a traditional water softener but they are far more expensive and physically a much larger piece of equipment that you did not have the space for.
We know with certainty the effectiveness of the product because we are plumbing technicians and have many opportunities to physically witness the amazing results of this system. Seeing that this system is only sold to Licensed contractors who have been trained to install and test these units, it makes sense that you will not see consumer reviews.
Regarding your comment on the system never being 'tested', this technology has been used for over 30 years in far more severe applications. Tens of thousands of these systems have been installed all over the US for the last 10 years. There are much larger companies than us installing these units daily.If you do not feel comfortable with one of our suggestions, you simply do not have to chose to purchase it. Hence the various options we provided. We have an extremely strong reputation in the industry and have thousands of very happy clients.
We would like to help you in any way we can. Please let us know. Thank you John.