New City Glass Design

Mirrors & Glass
Markham ON L6B 1A8
Write a Review
Write a Review

Recommended Professionals

91%(6 reviews)
98%(14 reviews)
91%(6 reviews)
91%(6 reviews)
98%(14 reviews)
91%(6 reviews)
HomeStars
Mirrors & Glass
New City Glass Design
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

5%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Review for New City Glass Design

Average customer rating:
4 10 (1 reviews)

Sort by

Curtis from Markham
Curtis from Markham
6 reviews Markham, ON

First Review

4/10

Custom Glass Shower

Joe and his colleague did a fine job installing our custom glass shower enclosure. His quote was very reasonably priced. However, the quote was only written on the back of a business card and the deal had to be done in cash. When I asked about warranty on the installation, I was told "life time" warranty and just call them if there are any issues. About a month later when we finally started using the shower, we've noticed a leak on the wall. I wasn't sure if the leak was a builder issue or Joe's. I decided to call Joe to see if he will stand by his products. I had a hard time trying to reach him, but when I finally did, he just told me to text him my address and he will get back to me. He never did even after a subsequent follow-up, and I could tell from the conversation that he was not happy about having to come back to check. Needless to say, I would not recommend them because if there's anything wrong with the installation after they're gone, you're on your own.

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Follow-up to after sale services promptly.
Any advice to offer fellow homeowners facing a similar project?
Inquire each company with regards to their after sale services, make sure to write down any promises.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Mirrors & Glass pros in Markham?