We hired Quick Dry to clean carpet in one room and two staircases. They have an ad on their website for 2 hallways and a room for $59; for two staircases and a room they quoted us something higher than that (which is fine; stairs are more expensive), but the end price was WAY more than the quote. If they had told us it would cost $350 to clean the carpets we likely still would have hired them, but we were really unhappy that the quote and actual differed so significantly because it felt like a bait and switch and it messed up our budgeting. They did a good job cleaning, but their business practices left us feeling unhappy and we won't hire them again because of it.
- Approximate cost of services:
- $350.00
- Company Response
Dear Katie - I'm sorry that the quote you received over the phone differed from the pricing provided in your home. Indeed stairs are our specialty and do cost us a lot more to clean. We guarantee the best staircase cleaning in the city and will use all the solution and time necessary to ensure the most thorough cleaning possible. We absolutely try to keep our rates as low as possible for our clients, and do not at all believe in bait and switch, but when areas are heavily stained and require specialty products, it costs us more to clean them and so we have to charge accordingly - and these occasional cases are only discovered after visiting the home in person.
Now that your carpets have been cleaned once by our system, if you call us within the recommended 6 to 12 months, I can personally guarantee you that it will cost at least $100 less to clean them the 2nd time, since less time and product would need to be used.
I invite you to try us out again, at a guaranteed better rate. We would love to turn you into one of our many happy customers - please feel free to call us anytime to discuss. Again, my apologies for any inconvenience.Abraham