This afternoon, I spoke with Felix, who proved to be professional, knowledgeable and exceptionally ethical.
When I expressed my misgivings about the company with which I'm working, he advised that I continue with them, rather than jump ship and seek the assistance of his company.
He answered each and every one of my many questions with patience, understanding and kindness.
In the event that the treatments the current company provide continue to fail, I will give Felix a call to make arrangements.
He explained that he would arrange an initial visit to consult and inspect our home to prevent an "overkill" scenario, which would be unnecessary and costly.
I am very grateful to this gem for giving me his time and expertise, and for conveying decency and caring.