ProSolutions Plumbing, Heating & Air Conditioning

Heating & Air Conditioning
Edmonton AB T5M 3X4
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Heating & Air Conditioning
ProSolutions Plumbing, Heating & Air Conditioning
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75%

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Reviews by rating (past 12 months)

Reviews for ProSolutions Plumbing, Heating & Air Conditioning

Average customer rating:
8.1 10 (66 reviews)

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pbelair
pbelair
1 review Spruce Grove, AB
10/10

Hot Water tank replacement.

Ed did a great job installing a new tank. We are very pleased with how good it looks (and works). Ed stayed late to get the job done right. Holly was very helpful and understanding to our immediate issue and worked hard to get us the help we needed as well. Thanks Holly. Jason was also fantastic to work with and he takes pride and ownership of his employees and company. ProSolutions has a. Great reputation and now I know why. Thank you all the ProSoloutiions team!

Approximate cost of services:
$1.00
1 of 1 people found this review helpful.
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Company Response

Thank-you so very much for the great words of encouragement Paul. You're all safe now :)
Have a safe winter and call us back anytime...we'll be waiting! The Team really deserves the praise.
Kind Regards
Jason
Team ProSolutions

louisberlinguette
louisberlinguette
1 review Edmonton, AB
10/10

2 NEW FURNACES AND AIR

Riley Jackson installed my 2 new furnaces and air he worked none stop and since I am very fussy regarding good workman ship I must say I was very
impressed with this man,s work. I really had a hard time to give him a cup of coffee he just worked and worked. IF I was the boss of PRO SOLUTION,S
I would really want to keep this very hard hard working man. I think the company should buy him and his wife a nice meal and play at the MAYFIELD DINNER
THEATRE. Because I think he made lots of money for the company. If I had other stuff to do I would want RIley to do it for me or my friends.
THANK YOU
LOUIS BERLINGUETTE

Approximate cost of services:
$11,877.00
1 of 1 people found this review helpful.
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Company Response

WOW! What a great review for Riley and our Team Louis! Very much appreciated. We'll get that hard working you guy squared up for sure :)
Looking forward to your AC completion in the Spring time.
Cheers and have a great rest of the winter...
P.S. don't forget to call us if you need a hand putting the shelves back together in the mechanical room ;)
Sincerely
Jason
Team ProSolutions

Private User
Private User
Private User reviews Edmonton, AB
10/10

Great Help!

The water heater in my place froze, and I had no idea what to do while my hubby was away, so I called these guys.

I spoke to a guy named Jason. He figured out, over the phone, that it was just an issue with the frost, and help me fix it myself so that I didn't have to pay for a service call.

Like, come on! That service could not have been any better. I was so happy, and he saved me a few hundred bucks for the call.

Will definitely contact them if I have issues in the future.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Company Response

It was a pleasure to help you out Shannon :)
It makes us happy we were able to help. We love finding a SOLUTION big or small. We just wanted you to be happy :)
Have a great rest of the winter.
Call us anytime.
Sincerely
Jason
Team ProSolutions

kckozmech
kckozmech
1 review Edmonton, AB
10/10

Full HVAC renovation

BEST CONTRACTOR EXPERIENCE WE EVER HAD!!
Jason and his Team at ProSolutions executed the best system changeover we ever could have hoped for. They converted our original swimming pool HVAC system and pool room into a beautiful 1000 s/f family room with slab heating and high efficient furnace heat.
Rob had all of the crew organized and Riley on the Sheetmetal lead was a wizard at coordinating all the duct work conversion. Sandy completed the beautiful change over with the old double water heaters for the swimming pool to a hi-effiecient home/infloor combo. Looking forward to saving LOTS of dollars with this new CARBON TAX poking around these days. I would recommend Jason and his Team at ProSolutions any day.
Thx ProSolutions!!
Sincerely,
Kevin Koz

Approximate cost of services:
$38,000.00
1 of 2 people found this review helpful.
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Company Response

Thank-you so much Kozmech Family. It was a great project and what a great high efficient and comfort upgrade to your home in Riverbend. I think you have set yourself up JUST RIGHT for the next decade and more. Don't forget to call us for annual maintenance and have us work your full parts and labour warranty in your favour. Stay COMFY and SAVE LOTS. It was an honour being your company of choice. Please refer us to all your family and friends. We'd love your referrals. What a great boost of encouragement :) Sincerely, Jason, Team ProSolutions Plumbing & Heating

mpaal120
mpaal120
1 review Edmonton, AB
10/10

Furnace and air conditioning unit.

Very professional ,quick , clean and timely .They showed up and didn't waste any time .Kyle clearly new what he was doing..

Approximate cost of services:
$13,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for hanging in there with us during that cold snap Michael :) it was one emergency after another and you were GREAT to work for.
Thanks for the boost of confidence.
Looking forward to your AC setup in the spring!
What a great furnace and AC you selected with that modulating feature. Stay comfy :)
Warm regards,
Jason Billey
Team ProSolutions

Private User
Private User
Private User reviews Spruce Grove, AB
0/10

Furnace repair nightmare

We were having problems with our furnace back in December and I called Pro Solutions to "fix" the problem. Then in January we were the same issues with our furnace when it was very cold outside. I called them again to come fix the problem that was never fixed in the first place. The company sent out the same technician to review the problem. The technician showed up and told me that I have 19 PPM carbon
monoxide in my house, that I have a cracked heat exchanger and that this is not repairable. The furnace cannot be replaced. I got very worried since I have two very young kids in my house with one who has asthma. The technician then called the owner, Jason, who showed up within 15 minutes to talk about new furnace options but refused to give me a physical quote. This raised alarm bells with me. I then decided to get a second and third opinion. Two other companies confirmed that there is no CO whatsoever in my house and that the heat exchanger is not cracked. It really was a simple fix. Now that I know that we were on the verge of being ripped off I started doing my homework on this company:

*The technician that came to our house twice was a second year Gasfitter working alone without supervision of a Journeyman Gasfitter

*The Alberta Apprenticeship Board cannot confirm Jason is a Journeyman Gasfitter

*If you look on YELP reviews you will find similar people who have been in the same situation. This is not the first time they have tried this. Also one of the companies that came to our house confirmed they have had 6-7 customers who have had the same false CO emissions diagnoses from Pro Solutions.

*We have paid close to $1700 in 2016 on our furnace. Looking back their repairs were most likely a not necessary.

*Everything was recorded on camera if there is any dispute.

The owner and technician saw an easy target to take advantage of, a mom with two young kids with very limited knowledge of furnaces. We are lucky to figure this out before spending $5000 to $7000 on a new furnace.

Approximate cost of services:
$1,700.00
1 of 2 people found this review helpful.
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Company Response

Dear Katie. I've put a message on Facebook also from the same visit you commented on socially.I want to apologise for the stress this has caused you. You are correct, it would have been better if the words "Better call ATCO" had come out of my mouth first and get a second reading. For that I am sorry. I wish I had suggested it first. That is our usual protocol. Getting a CO reading is startling and serious and it is courteous to offer to be double checked. I can only claim falling short of perfection because I had a 'human moment' and I am personally sorry that your experience with me and my family run company was not up to my usual high standard. I'm sorry you felt I let you down that weekend. If you would give me the another chance, I wish to try to make this right for you and your household. You had called us with a new concern and I want to honour that request. I would appreciate a phone call back if you so choose.
Kind regards, Jason, Team ProSolutions Plumbing & Heating

acousticconstruction
acousticconstruction
1 review Edmonton, AB
10/10

Plumbing installation

They were very professional. They took the home owners person preferences into account when installing thier product. Jason was knowledgeable and helpfull about the options available. He was also up front about all costs involved. When I am in need of assistance I will definitely use them again.

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Company Response

Lee...we've been waiting to work with you for a long time :)
We are happy you are happy...enjoy the most comfy basement in the East End

Carissa
Carissa
1 review Edmonton, AB
10/10

Replace furnace and hot water heater

Amazing experience top to bottom. This company came out after hours to diagnose my problem, gave me my options with no pressure, booked, financed, and completed the job within 2 days, and left me feeling confident in everything they'd done. Big thanks to service technician Prince, installers Michael and Kyle, boss Jason, and the very kind and understanding lady who took my initial call. Will absolutely continue to recommend this whole team without reservation.

Approximate cost of services:
$7,400.00
1 of 1 people found this review helpful.
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Company Response

Carissa...may we just say...THANK-YOU :)
Stay warm and all the best to your family...u know how to find us.
Kindly,
Jason Billey
Team ProSolutions

Dale
Dale
1 review Edmonton, AB
10/10

Full Basement Bathroom Reno

I had several contractors come through before we started developing our unfinished basement but no one came close to delivering the ideas and feel good atmosphere like ProSolutions Plumbing & Heating. Simon and Sandy were so respectful of our home and such talented tradesmen. Even the owner was involved and called it 'the bathroom of the year'
We loved dealing with ProSolutions. We will use them exclusively from here on in and would recommend our neighbours to do the same. One happy customer, Dale in West Edmonton.

Approximate cost of services:
$37,000.00
1 of 1 people found this review helpful.
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Company Response

Thank-you very much for the vote of confidence. Simon and the Team definitely regard your project as the 'Bathroom of the Year'...by anyone for that matter! It was a pleasure dealing with your family Dale and we hope you enjoy your new spa bathroom reno for years to come :)
Kind Regards
Jason Billey
Team ProSolutions

Patti  in Fort Mcmurray
Patti in Fort Mcmurray
1 review Edmonton, AB
10/10

Sump Pump

I had such wonderful service. Started with the lady who made the appointment followed by Paul. Paul was stellar he explained everything to me and his work was neat and tidy. Very polite and courteous. I would highly recommend Pro Solutions.

Approximate cost of services:
$1,100.00
1 of 1 people found this review helpful.
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Company Response

Dear Patti...WE LOVE YOU REVIEW! I'll make certain Paul hears about his great effort ONCALL this weekend. We have your back anytime and PLEASE remember how much we appreciate you choosing our Team at ProSolutions...it's how we feed our families and we take a lot of pride in that. Great feeling to start the week :)
Kind Regards
Jason Billey
Team ProSolutions

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about ProSolutions Plumbing, Heating & Air Conditioning

At ProSolutions Plumbing, Heating & Air Conditioning Inc. , we provide personalized client and equipment care – from regular heating and cooling check-ups and maintenance, to emergency service and repairs, to installing new equipment. From your initial contact through completion, our experienced staff will offer expert advice and product recommendations ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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