New furnace installation 2013 +++ issues
Pro Solutions installed a new furnace for me in 2013. I have had issues with my furnace failing 2-3X/year since. I have had numerous technicians out to replace: heat sensors, gas valves, unplug drainage due to sand collection, twice, and replace motor. I bought a 10y parts and labour warranty, and each time a technician comes out they agree that there is something not right with my furnace failing, I have to pay for a dispatch and diagnostic fee $90+$120 every time my furnace fails, plus 2 unpaid days from work to be home to let technicians inside my house. I am planning on selling my house before my warranty runs out in 2023 because I can no longer deal with the worry and stress of my furnace failing in the winter or when I am not not home, plus my employer is getting frustrated that I have to take unapproved days off without pay just to deal with this issue. In addition to this, my furnace failed inspection, but Pro Solutions says the inspector is "just being picky" and I should contact another inspector to come inspect my furnace. I would never recommend this company to anyone.
- Approximate cost of services:
- $4,200,600.00
- Company Response
Thank-you so much Kate for allowing us to help you through this and figure out the small details that were frustrating the equipment over the last few years. You are always on our radar to help you out.
We don't need you to change your review:)
There is always something to deal with when installing something manufactured by others and i'm happy you support us :)
You know we are committed to standing behind the product even though we didn't manufacture it and will always be there to assist you. We will be following up regularly to make certain the operation is worry free for you. We will make this a 10 STAR experience for you still :)
Kind regards,
Jason Billey
Team ProSolutions