Service call to change the UV bulb on furnace that they installed and was suppose to last a year. Charged me over $400 for the bulb change and buying an extra bulb and the entire unit was install 3 months earlier for $347. When I asked if there was some sort of manufaturer warranty on the bulb they did not know. Came into the house with muddy boots and it took me 20 minutes to clean the front rug after they left.
The thing with screwing customers is you think you got away with it but you will not get any followup work or be recommended to anyone else so the long term impact is higher than the short term gain.
- Approximate cost of services:
- $408.00
- Company Response
Dear Mr. Cundy. I tried reaching out on Boxing Day with a voicemail because we didn't want you to feel this way over the holidays about this small service. You were already a great EXISTING customer and we wanted to make this experience another good one. We always try to make every visit a 10 STAR experience and that is our goal. There was warranty on the unit after we got the feedback from the manufacturer a few days later, so other than the dispatch fee and if you wanted to keep the additional bulbs (or not) you would not have to burden any extra costs. As for the muddy boots...THAT'S A NONO for our techs coming into your private space and you deserve to be compensated for that...I don't want you to feel that way about our company. My techs will learn from this review and we will all be better servicemen for it. Please feel free to call in to our office again this week in this new year & please ask for me, Jason. I will be pleased to make things right and solve this for you. We have to.
Sincerely,
Jason Billey
Team ProSolutions