remove old bathroom tap, installed new one
It was a Sunday. Staff member came. Not friendly at all. Tried to sell me a $300.00 bathroom tap. I ran to Canadian Tire, bought a $35.00 tap. Installation cost $349.00. Also he saw my husband was very frail and I was desperate (stupid of me to try it on a Sunday) but no courtesy and way too expensive for the job.
- Approximate cost of services:
- $349.65
- Company Response
Hello Mona. As the manager I take your review very seriously. I have looked over the last years worth of Sunday service calls even until November 2015 and I couldn't find a matching service with your name or description of service on it. It doesn't mean to say that our Team at ProSolutions wasn't your service provider BUT I would love an opportunity to help make things right if we could confirm your information. As a service technician we want our Team to always pride themselves on showing up with a smile but I understand that my Team is only human and sometimes we fail at bringing our very best for each client. I'm sorry about the uneasiness that this caused you as you described above. We will use this review to make our team better. But PLEASE, reach out to us if you feel the desire. The Canadian Price Assurance Plumbing guide we use if very comprehensive and we get a lot of happy customers for years as can be seen by our reviews on GOOGLE, the BBB, FACEBOOK, etc...I and my Team want you to be happy also, so I'm reaching out to see how we can help further. I haven't heard since that the new faucet wasn't working so I know the install has held up so far. Hope this message finds you well, sincerely, Rob, ProSolutions.