Although the price was good the professionalism is the lowest I've ever seen. The installers were very polite and the girl at the on call phone. However, in a time span of 1 month they had to come out 3 times for my AC (something different every time, overcharged at factory, faulty switch, etc) and so far once for my furnace (wasn't even hooked up right). Karl our sales rep got into a fight with me on the phone an hung up on me because we signed up for no interest payments and they tried to charge us everything ($10,000) after instalment (which isn't finished 3 months later by the way). Jason, Karls boss (and friend) is just as unprofessional. He talks down to me because I'm trying to get a straight story because I'm upset that in a month period they came out 4 times. He calls it "fine tuning". I call it bull crap. It's excuse after excuse with him and it's still not done. I will not recommend this company to anyone.
- Approximate cost of services:
- $10,000.00
- Company Response
We appreciate the feelings on your review Melissa. I wasn't involved in any of the preliminary portion of the proposal and the install but I came rather near the end of the install. I do actually remember Karl, who no longer works for us, becoming emotional himself over the situation and I stepped in to get the project working 100%. We are sorry the install had issues that added stress to your life but working there on in with your husband, Mark, was a real pleasure and him and I worked well together. We never gave up on you and your husband and made certain the install would be in the end, 100% of what we promised. Mark helped to coordinate things so that everything was just the way he wanted and I've checked in with him over the last couple of years to make certain everything was still good. He was happy to hear from me and I wish you and him all the best in the future. Sincerely, Jason, Team ProSolutions.