We had two furnaces replaced by Pro Solutions in 2005. Shortly thereafter a liquid was leaking unto the top of one of the furnaces from the exhausting vent pipe. A service person detected the source of the leak and used silicone to stop the leak rather than glue or reglue the pipes to stop the leak. The Installation Manual states "All joints must provide a permanent airtight and watertight seal" using a cement primer and cement. Since the liquid is condensate from the inside of the exhaust vent the joints must be air and water tight to prevent CO2 from entering the house as well. The silicone has deteriorated by the condensate which is corrosive and caused the furnace to rust. Pro Solutions states that they warranty their workmanship for 1 year only despite our 10 year warranty. Hence the use of temporary silicone rather than permanent cement despite the danger.
- Approximate cost of services:
- $7,000.00
- Company Response
Sir. As per our lengthy telephone conversation. These furnaces were installed in July 2005. I have no record of you calling about this issue if it has indeed been dripping for an extended period of time. The standard labour warranty is 1-year. The City of Edmonton has inspected the installation and it was approved. All manufactures recommend that gas appliances be inspected every two years. If regular maintenance had been performed on these furnaces this drip would have been discovered and repaired. If you wish to have Pro Solutions come and reseal this duct work we would be happy to do so. The cost of the repair would be based on the work performed. I understand you believe after 8 years this venting issue should be fixed at no charge, Unfortunately, your issue has arisen 7 years after the labour warranty expired.