AFG Heating and Cooling

Our tenant notified us on Jan 2 (a statutory holiday) that the 2013 gas furnace in our rental house was not working. I called AFG around 11am and the gentleman who answered the phone apologized that the technician who services Hamilton could not get out to the house until 2-4pm. I happily booked that time, and when the technician was delayed, AFG called me back to say that the gentleman in the office (Fasi or Ravi I believe) was going to go to the call personally. He arrived by 4:30 and quickly diagnosed the problem as a seized motor. Unfortunately he could not get the replacement part the same day, but he promised to return the next day and gave some suggestions for keeping the house warm in the meantime. He also clearly explained the problem, the cause and the estimated cost of fixing it. He then called the next day when the replacement motor had been installed to give me the run down of the work done and information about the warranty they provide on parts and labour. He emailed me the invoice and I was able to pay by e-transfer. I would recommend AFG to anyone, but I was especially impressed as a landlord that AFG made this service call so seamless and easy for me and my tenant.