Doctor Rooter

Formerly RED SEAL MECHANICAL LTD
Drain Services
Toronto ON M8Z 4B7
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suegrech in Whitby
suegrech in Whitby
2 reviews Whitby, ON
0/10

Leaky Basement

I would not use this company again! Had a leaky basement, Steve came out right away and was very friendly. I hired them and was told that I should pay cash and if I gave a good review I would be given a $50 home depot gift card. They came right away to fix the leak. They didn't completely fill the hole back in beside my house and after the first rain fall I had a sink hole appear. My basement continued to leak. Steve had the guys come back to fix it. He told me for my trouble he would give me $100 gift card and 8 bags of gravel. I never received the gift card or gravel. I called Steve and he didn't return my calls. THIS YEAR, my basement is leaking again!! I've called an no one will return my calls....very sad that I paid $1,700 cash and still have a leaky basement. I'm a single mom and can't afford to pay out so much and really feel like I was taken advantage of. I would never recommend this company and they shouldn't be listed on HomeStars.

Approximate cost of services:
$1,700.00
4 of 4 people found this review helpful.
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Company Response

Hello. Thank you for reaching out to us. We have done a job at your house more than half a year ago, you had two problems. We have declined our proposal to fix both of them, even though we have warned you that you will eventually have a leak from a second problem. We only fixed what you agreed on, knowing that it was a temporary solution. After that you have not reached out to us. Please give us a call at 416 455 5554 and we will be more than happy to resolve our issues. Thank you.
Dr Rooter