Platinum Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1X 1L6
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Reviews for Platinum Windows & Doors

Average customer rating:
9.6 10 (163 reviews)

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Pat Cash in Scarborough
Pat Cash in Scarborough
4 reviews Toronto, ON
10/10

Excellent Product, Excellent Service

Recently, Platinum Windows and Doors installed a new front door and sidelight along with a new screen door for me. The people I dealt with made the whole process clean and simple from start to finish.

Jim, the sales agent, came to my home, took the first measurements, sat down with me and discussed all the options with samples and the catalogues while I took my time with colours, materials, styles and details. He was very patient and pleasant all the while, never pressured me into anything I wasnt sure about, and offered to cancel if I changed my mind.

Whenever I called the office to make an enquiry, Maggie would answer, always bright, cheerful and obliging. I especially found her beautifully articulate voice easy to hear and understand. There was never any mumbling or miscommunication in our dealings over the phone.

When the day finally came, two very capable and genial young men, Ricardo and Jesus, dismantled the old door and frame and put in the new without a mark on the wallpaper in my hallway. I was so relieved. They worked hard, were obviously skilled in their craft and left everything as tidy and clean as possible.

One problem arose. The new sidelight would not allow for the handle and lock on the screen door. That had to be left until they could return with a different lock and handle.
Once again, Jim discussed the options with me and patiently got me what I wanted after I changed my mind again and emailed him - over the weekend yet.

Later that week, Ricardo and Jesus returned at the end of a long days work elsewhere and, as promised, installed the new handle and lock. I realized then it came with only two keys, so I wrote to Maggie and asked for the name of the manufacturer and offered to pay for two extra keys because the local key shops didnt have the template to duplicate them for me.

No, said Maggie. They would get extras keys for me. No charge.

What else can I say? Im very happy with my new doors and especially with the way I was treated through the whole process.

Approximate cost of services:
$1,000,000.00
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Company Response

Hello Pat, Thank you for taking the time to share your experience with our company. Our sales representative Jim, is dedicated to providing excellent service, and it's wonderful to hear that he was patient, accommodating, and never pressured you into any decisions during the selection process. Ricardo and Jesus are professional and skilled in their work, and I'm pleased to hear that they left your home tidy and clean. I appreciate your feedback, and I'm thrilled that you're happy with your new doors. Thank you for choosing Platinum!
Gus George - Platinum

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Windows & Patio Door replacements

- Quotation process was simple and clear.
- Rechecking measurements before booking materials for the order was a great review and enabled confirmation of what was needed.
- Installation was quick, and completed within one business day. The contractors were professional and courteous.
- Follow-up by the lead contractor went well, even with some scheduling challenges.
- Follow-up by Platinum Windows and Doors was a little unexpected, but was greatly appreciated. A great team indeed!

Approximate cost of services:
$12,000.00
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Company Response

Thank you for your positive review. I appreciate your feedback on your experience with our company. Your mention of our unexpected follow-up is especially heartening. We strive to go above and beyond to ensure our customers are satisfied, and your feedback encourages us to keep up the good work. Thank you for choosing Platinum, and we look forward to serving you again in the future.
Gus George - Platinum

Private User
Private User
Private User reviews Whitby, ON
10/10

Windows and doors

My experience with platinum was phenomenal. From my first visit from the sales reps, to the office answering all my questions and booking my installations to the installers. The installers did an amazing job! Thanks to all the teams! We highly recommend.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for taking the time to share your wonderful experience with Platinum! Exceptional customer service from the sales reps, a helpful office staff, and skilled installers all contribute to a positive experience. I am delighted to hear that the installers did an amazing job, and we'll be sure to pass on your appreciation to the entire team. Your recommendation is truly appreciated, and we look forward to serving you again in the future. Thank you once again.
Gus George - Platinum

MIRNAINESMURCIA
MIRNAINESMURCIA
1 review Toronto, ON
10/10

Platinum Windows and Doors exceeded my expectations

I had a wonderful experience and I would highly recommend Platinum Windows to anyone.
The entire team was professional, from the initial consultation to the installation . A month ago, I had a set of windows installed in my townhouse by Platinum.
For the initial quote and advice, I mainly dealt with Jim, their Senior Sales Advisor. He is very personable, knowledgeable and very kind to work with. Furthermore, I did also appreciated the level of customer service I got each time I contacted their head office.
The installation crew is comprised by people who bring forth all their expertise. I'm very satisfied with the overall quality of product and workmanship.
I'm delighted with my decision to choose Platinum Windows for this project and couldn't be happier with the outcome.

Approximate cost of services:
$7,000.00
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Company Response

Hello and thank you for sharing your positive experience with our company. It's great to know that you found Jim to be personable, knowledgeable, and a pleasure to work with. I also appreciate your kind words about our installation crew and their expertise. We strive for high-quality workmanship in all our projects, and it's fantastic to hear that we met your expectations. Your recommendation means a lot to me. Thank you for choosing Platinum!
Gus George - Platinum

VR89
VR89
0 reviews Toronto, ON
10/10

Windows/Window wells

Happy that were the folks recommended by my friend. My friend knows them and so right, very pleasant and professional people.

Approximate cost of services:
$12,000.00
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Company Response

Hello and thank you for your review. I'm thrilled to hear that you chose us based on your friend's recommendation, and even more delighted that you had a positive experience with our team. Recommendations from friends can be incredibly valuable, and we're pleased to have lived up to your expectations.
Gus George - Platinum

Private User
Private User
Private User reviews Aurora, ON
10/10

Great experience

Jim was excellent in helping us select and organize our front door project and the installation crew was fast, friendly and left everything in excellent condition. Thank you!

Approximate cost of services:
$5,000.00
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Company Response

Hello and thank you for your review. I am delighted to hear about your positive experience with Jim and our installation crew for your front door project. It's always our goal to provide exceptional service and high-quality results. Thank you for choosing Platinum!
Gus George - Platinum

Richard
Richard
2 reviews Vaughan, ON
9/10

Custom Side Door

Sales rep Jim and the team at Platinum did a good job dealing with build and installation of an odd size side entrance. Everyone involved from sales to installation were focused on getting the job done right. Very happy with the resultimg product and installation. A team of real professionals.

Approximate cost of services:
$6,000.00
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Company Response

Hello Richard, thank you for taking the time to write us a review. I'm thrilled that you are delighted with our team and that your are very happy with the products and installation. Thank you once again!
Gus George - Platinum

Yulia
Yulia
5 reviews Vaughan, ON
10/10

Great

We are very happy with our new windows and patio door. Jim was great at answering all of our questions and recommendations. I would recommend their services and will contract them for future new projects.

Approximate cost of services:
$8,500.00
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Company Response

Hello and thank you for your positive review. Jim is truly awesome when dealing with our customers. He treat his customers the same way he would like to be treated as a homeowner. I thank you for recommending our services and we look forward to servicing you again with any future home improvements.
Gus George - Platinum

jserra
jserra
1 review Oshawa, ON
10/10

All doors

Amazing service and quality !!! Very satisfied with the sales process and with the installation

Approximate cost of services:
$15,000.00
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Company Response

Thank you for your review. I'm so happy you are 100% satisfied with the installation. Looking forward to serving you again.
Gus George - Platinum

BETTYCAMERON2020
BETTYCAMERON2020
0 reviews Toronto, ON
10/10

New Entry doors and windows

Wow! Platinum Windows and Doors did an amazing job! We wanted to get two entry doors replaced (front and rear) and basement windows replaced. From the initial visit (Scott was amazing!) to the install, everything was perfect. The installers did a fantastic job - being a century home, things were not level - yet they were able to get everything hung in place (without out swaying- the doors stay open when they are meant to stay open and shut when they are meant to stay shut). The doors and windows are of excellent quality. The installers were able to get the job done in just one day - another amazing feat - and they left our home spotless!

Approximate cost of services:
$20,000.00
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Company Response

Thank you for sharing your positive experience with with our company! It's always wonderful to hear that our customers are 100% satisfied with our service. I'm thrilled that you were happy with Scott and our installation team. We look forward to servicing you again in the future.
Gus George - Platinum

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Platinum Windows & Doors

Platinum Home Design & Renovations specializes in Window & Door replacements serving the Greater Toronto Area since 1990. We've installed windows & doors for over 15,000 happy homeowners.

Home owners trust Platinum because we employ our own trained, professional, certified windows installers. We don’t subcontract our work to freelance installers like others do.
All windows come standard with Low-E Glass, Argon Gas and "Neat" Self Cleaning glass that provides energy comfort of your home from cold winter nights to hot summer days and blocks the sun’s damaging UV rays to reduce fading on your curtains, carpets & furniture for years to come.

We specialize in - Replacement Windows, Bay and Bow Windows, Entrance Doors, Patio Doors, Storm Doors and Porch Enclosures.

http://www.platinumrenovations.com/wordpress/wp-content/themes/platinum/images/enerview.png

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Replacement Windows, Bay and Bow Windows, Entrance Doors, Patio Doors, Storm Doors and Porch Enclosures.
BRANDS
Enerview Windows, Entryguard Doors, Sunview Patio Doors, York Aluminum Storm Doors
WEBSITE
http://www.platinumrenovations.com
YEAR ESTABLISHED
30
MEMBERSHIPS
Window Wise, SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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