- Approximate cost of services:
- $80.00
- Company Response
Thank you for taking the time to post your experience with our company.
Thank you for taking the time to post your experience with our company.
Window cleaning, gutter cleaning
This review should not even be displayed since not only the information is a fraud but so is its validity since the receipt she used to validate herself as a customer was refunded and therefore not valid. It is true that we missed the window she is referring to since she purchased a deal online which included 15 windows as were her patio doors also missed since it was not part of the agreed service. As to the cleaner comment, the type of cleaner used is posted on our website for all customers to view before purchasing our services no reason to be disappointed also it is not windex. The tacking of the eave trough she was referring was her upper eave through was hanging off her house in to separate places about to fall off, a repair that has an industry cost of a couple of hundred. We were assuming that money was an issue for this customer and we decided to secure it for her so it would not fall on anyone. In the end no payment was received for either service but instead we get this made up story we understand made up complaints are used by some people to get a free ride in life but this was not necessary we would of been more than happy to refund your money and ban you from using our services. Lastly this customer is more than happy to use company name and owner name in her made up review but she doesn't even have the integrity to use her real name for her made up review. Also for any customer that may come across this we have been running these promotions for years with over 1000 people that bought these deals and as you may see on this site we have two unhappy customers that for us is a pretty good ratio of customer satisfaction.
eaves & window clean & chimney repair
We are happy to hear you were satisfied with the service. Our main goal is to offer a good service at a reasonable price. Thank you for taking the time to post your experience with our company.
Thank you for taking the time to post your experience with our company.
Install 2 storey downspout and replace part of eavestrough
Thank you for taking the time to post your experience with our company. A customer emergency becomes our first priority, I'm happy your flooding problem has been solved.
This entry did not meet HomeStars review criteria.
Window & Gutter Cleaning and Roof Inspection
Hi Kelly, I have looked threw your review and I understand that you were not there when the service was performed. My understanding is you purchased a voucher for eave through and window cleaning which also comes with a roof inspection. When your inspection was done the estimate was for the bare minimum(repairs that were urgent to prevent further damage) we don't hand out $8000 estimate with a simple cleaning service. Unless the customer directly inquires about the price on a major job. We don't believe in pressure sales or trying to create big jobs on a simple service. If you choose to use our company again and would like an estimate on a major job we would appreciate if you tells us ahead of time so such an estimate can be made for you, if we offer those services needed. I must disagree with the part of your review where it says the roof was so rotten that if someone stepped they would go threw it, not only did the service technician step on your roof he also walked around the whole perimeter in order to clean your eave through and he did not fall threw. This is exactly what we try to stay away from exaggerating a situation in order to create panic and urgency to sell a big job.
At Eaves & Roof Services is happy to hear you were satisfied with the service, we try our best to achieve that with every customer that receives our services. Were always happy to fix any problem even after job completion. Thank you for taking the time to post this review.