I cannot attest to how well the gutters and windows were cleaned as I only manage the building for someone else and I am not in Toronto. However the roof and gutter inspection that I thought was also part of the service provided was a joke. I was quoted a total of $500-600 in repairs but decided to get a second opinion. The next contractor found extensive repairs were required. He said that if anyone had stepped on the roof they'd have gone right through. The area of the eaves trough that "at eaves" had recommended needed securing to the building, the wood behind it was so rotten that any "securing" that had been done would have been a waste of time.
I understand not wanting to be the bearer of bad news, but the repairs that were needed ran in the neighbourhood of 8-9 THOUSAND dollars. Pretending there is nothing wrong only means that the damage gets worse and eventually the truth will come out.
I will say that the communication with this company was good - they returned calls promptly etc. But the inspections need to be a bit more realistic.