Groupon had refunded our payment at the same time the service provider called to say he was coming and I had not told my husband this until he called to say Vlad was on his way. The bottom line is that we had to chase him because he was did not show up / call and was not returning our calls despite saying he would. The only thing that is unfortunate about HomeStar reviews is the nasty voice mails/phone calls from service providers who are held accountable for poor service. June 29 Update: Service provider came today and did a good job cleaning the windows and eaves (we have bay windows at the back of the house and each pane section is counted as 1 window so consider this when ordering window cleaning).
Groupon had refunded the amount paid but they price was honoured and we paid same amount. Thanks to Homestars for this service and opportunity to provide feedback.
June 24: Bought a coupon from Groupon & was able to make an appt for 3 weeks after booking. The appt. time was between 11am and 1pm. They did not show so my husband called & was advised he was running late but would be there by 3pm. At 3pm my husband called again and was told he was on his way. At 4pm my husband received a call that he had an accident on the highway & would call back that night to reschedule. We have been trying to reach him for 3 days to reschedule but no messages we have left have been returned. I assume he is okay as he called after the accident to say he would call to reschedule that evening. However we have not had the courtesy of a call to reschedule the service which has already been paid for! Just fyi, Groupon has advised they are also trying to reach him and if unable would refund us in 'Groupon Buck' -- uh, no thanks, we paid for a service in cash and expect a cash refund for services not received.
- Approximate cost of services:
- $70.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I'm not going to bother to answer all that non sense if this customer was so disappointed with the service then why did they choose to still receive service after their money was refunded and pay again in cash. Could be because no other company will do it for that price it sometimes takes time to get a good deal. It definitely wasn't the reason she posted if she has the time to go through this process of writing this review she definitely had the time to call and tell us she doesn't want our services or maybe she is employed by a competitors, As to the windows counting procedure it is posted on our website for people to view we operate under honesty it is the customers responsibility to know what there buying reading all details posted for them helps. Thanks to homestars this customer brought our score a little lower so that those so called suggestion with a high score posted on this page may look better. One last detail they pay thousands to homestars, we pay nothing as word of mouth is the only true referral that can be trusted no company making millions of it.(How could a company based on making profits like homestar be neutral on its information why would other companies waist thousand for this helpful information the so called investigators also receive a pay cheque from homestars) Lastly not that we work for Group On only promote through them but they don't take cash, you paid with credit they refunded with credit there was no cash involved in your initial deal.