I have used Sam's plumbing services in the past, posted a positive review on this site and recommended him to others but unfortunately my more recent experience was less satisfactory. I've debated whether or not to write this review but as I rely heavily on Homestars for honest reviews I think it's only fair that I share my experience. In February I called Sam to repair a toilet that was running on. He replaced the flapper and valve. Within an hour of his leaving, the toilet was running on worse than before. I called him. He was apologetic and said he would come back the next day with another flapper. I shut off the water valve overnight because the toilet was so noisy. As promised, Sam came back the next day and put a different flapper in. All was well for 3 months and then the flapper failed again for no apparent reason. This time I hired another plumber to fix it. Given this experience, I would no longer recommend this company.
- Approximate cost of services:
- $175.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?